Communications Officer, Web Services

Important messages

*** Applicants must clearly demonstrate in their responses to the screening questions how they meet the “essential qualifications” (education AND experiences).
FOR EACH CRITERIA/ QUESTION, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions;
3 - Specific details of tasks, projects or accomplishments demonstrating the experience was acquired.

The answers provided to the screening questions will be the main source of information. Failure to provide complete answers may result in job applications being screened out from further consideration in this process. Should you indicate in your response "please refer to resume" will result in a failure as we will be unable to assess you against the position’s essential qualifications. Lack of examples and details will result in your application being rejected. Applicants will not be solicited for incomplete or possible missing information.

"Asset qualifications" could be used either at the screening phase or to determine which candidate will be appointed. Therefore, if candidates meet the asset qualifications (experiences), they should also describe in their answers to the screening questions how they meet these qualifications using detailed and concrete examples.

Duties

If you enjoy variety in your tasks, work well with others, have an eye for detail, and can write for the web, this job may be a great fit for you!

Communications Officers in Web Services provide operational support for the Transport Canada (TC) digital presence which includes departmental content on Canada.ca, the Transport Canada Internet and intranet websites, and online applications.

In this role, you can expect to:
- manage the flow of content requests from clients as they relate to digital communications;
- publish news releases, photos, videos, and other communications products online to our various digital platforms;
- write, edit, and review website content;
- actively manage web content for clients to ensure that it is timely, accurate and relevant;
- ensure that TC websites comply with standards for style, accessibility, formatting, etc.;
- help integrate TC content as part of Canada.ca;
- liaise with IT partners to test applications and troubleshoot website functionality; and
- optimize the usability and accessibility of our web content, based on industry best practices and analytics.

Work environment

Transport Canada oversees federal policies and procedures that promote safe, secure, efficient and environmentally-responsible transportation. Our goal is to make sure that Canada’s transportation system works and works well.

With over 5,000 employees spread across Canada, the department hires people who share our common values of professional excellence, teamwork, diversity and mutual respect.

Intent of the process

The intent of this advertised process is to establish a pool of qualified candidates that could be used to staff positions of various language profiles at Transport Canada in the National Capital Region. The established pool may also be used to staff similar positions of various durations in other Federal Government of Canada Departments or Agencies in the National Capital Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A degree from a recognized post-secondary institution.

NOTES:
1. Based on their education, training and/or experience, indeterminate incumbents of positions in the IS classification are deemed to meet the minimum education standard whenever a bachelor’s degree without specialization is called for in a position classified as IS.
2. At the manager's discretion, an acceptable combination of education, training and/or experience, may serve as an alternative to the minimum education standard.

Degree equivalency

EXPERIENCE
- Recent and significant experience* in evaluating websites and other online products for quality assurance and compliance to standards
- Recent and significant experience* in maintaining, creating and publishing web products using HTML 5 or a similar markup language
- Experience in editing, proof reading and revising web content
- Experience in writing content that is suitable for online audiences (i.e. written for the web in plain language)
- Experience in analyzing web analytics and making recommendations to improve user experience

* Recent experience is defined as experience acquired in the last three (3) years. Significant experience is defined as having performed a broad range of various and complex activities over a consecutive two (2) year period in a related field. Candidates have to provide clear and specific examples in their application.

KNOWLEDGE
- Knowledge of the Government of Canada Policy on Communications and Federal Identity (https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=30683) and the various web policy instruments
- Knowledge of the Canada.ca Content Style Guide (https://www.canada.ca/en/treasury-board-secretariat/services/government-communications/canada-content-style-guide.html) and the Canada.ca Content and Information Architecture Specification (https://www.canada.ca/en/treasury-board-secretariat/services/government-communications/canada-content-information-architecture-specification.html)
- Knowledge of how to use the web as a communications tool
- Knowledge of plain language writing and editing techniques

ABILITIES
- Ability to communicate effectively orally
- Ability to communicate effectively in writing
- Ability to assess web content to identify errors
- Ability to establish priorities and meet deadlines
- Ability to make recommendations on digital communications to clients

CORE COMPETENCIES
- Demonstrating integrity and respect
- Thinking things through
- Working effectively with others
- Showing initiative and being action-oriented

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual Imperative BBB/BBB
• English or French essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
- Experience using web analytics tools such as Google Analytics, Webtrends or Adobe Analytics
- Experience in working with an enterprise-level web content management system (WCMS) such as Drupal, Adobe Experience Manager or OpenText Web Site Management
- Experience working on web content that is part of Canada.ca

OPERATIONAL REQUIREMENTS
- Willingness to travel
- Ability to work overtime, evenings and weekends, with little advance notice
- Ability to work 7.5 hours per day between the hours of 7:00 a.m. and 6:00 p.m. ET.

Conditions of employment

Reliability Status security clearance

Other information

-Candidates from outside the Federal Public Service will be required to pay for their own travel expenses for various phases of testing/assessment.
- An interview may be administered.
- A written examination may be administered.
- Reference checks may be sought.
- Candidates must meet the essential qualifications to be appointed to a position.
- Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.
- Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
- For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).
- Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.
- Transport Canada will accept applications on-line only.
- Acknowledgement of receipt of applications will not be sent.
- Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.