Call Centre Agent

Important messages

You are asked to submit your application through the Public Service Resourcing System (PSRS). To submit an application on-line, please select the button “Apply Online” below. Only online applications will be considered.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

You will be required to show how you demonstrate the qualifications (i.e. Education and Experience) for the initial screening through your resume, and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application not being considered.

Work environment

The Department of National Defence (DND) is one of the largest federal government employers, offering over 70 different types of civilian career opportunities. DND's role is to provide services and support to the Canadian Armed Forces (CAF) in their operations and missions at home and abroad. The department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar positions with various tenures (including indeterminate, term and casual employment).

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Successful completion of Grade 10/Secondary IV

Degree equivalency

Experience:

Experience using a computer in the context of office work;
Experience in client service;
Experience relevant to the position in using email software (example: Outlook).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience:

Experience working in a call centre;
Experience relevant to the position in using databases to conduct research.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (--B/--B)

Information on language requirements

Competencies:

Demonstrating integrity and respect;
Thinking things through;
Working effectively with others;
Showing initiative and being action-oriented;
Oral communication.

Abilities:

Ability to use reasoning skills to solve problems;
Attention to detail.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Knowledge:

Knowledge of the Canadian Armed Forces.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational requirements:

Willingness and ability to work overtime;

Willingness and ability to consent and be available on short notice.

Conditions of employment

Reliability Status security clearance

Willing and able to work shift work, including evenings and weekends.

Other information

Communication for this process will be sent via email. It is the candidate’s responsibility to ensure accurate contact information is provided and updated as required.

Various assessment tools may be used in this selection process, such as interview(s), written examination, standardized assessment, reference checks.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.