Operations Assistant at the Personnel Psychology Centre

Update: Extension to end date.

Duties

The position we are currently looking to fill is Operations Assistant.

What does an Operations Assistant do?
Schedules the Test of Oral Proficiency taking place across Canada and manages the schedule of a number of Assessors simultaneously.
Responds to inquiries and interacts with departmental clients via email and by phone.
Are the first point of contact for candidates at the Test Centre.
Responsible for administrative tasks relating to the TOP such as sending results to organizations and candidates.

What is the Test of Oral Proficiency (TOP)?
The TOP is a staffing tool used by departments and agencies to assess employees' proficiency in their second official language. It is a key step in the hiring process within the federal government.

Do you like a fast-paced, high-volume environment that offers a large variety of tasks? If so, come join our vibrant and motivated team!

Work environment

The Public Service Commission is a government organization that encourages all employees to bring their ideas to the table. With us, you can watch your ideas grow from concept to fruition, alongside a supportive professional team. If you are passionate about the recruitment of the best, most talented professionals; the Public Service Commission (PSC) is the place for you. With tight-knit teams and a drive for innovation, you will find the PSC provides a unique work experience.

With sleek, modern facilities, 22 Eddy is a great place to work that fits every lifestyle. We have 8 Active Workstations, with 205 km of bike paths right outside our door and fitness facilities within walking distance; an open floor plan and many collaboration areas, as well as several trendy restaurants nearby for the food connoisseurs and lots of coffee shops close by for the java buffs. Our location offers something for everybody—like the panoramic view of downtown Ottawa and the Gatineau hills.

Intent of the process

The intent of this process will initially be used to staff one position indeterminately (SLE Assistant). A pool of qualified candidates may be established to staff similar positions on an indeterminate, term, assignment, secondment or acting basis within the Public Service Commission (PSC) in the National Capital Region (NCR).

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

Degree equivalency

Experience providing client services in person, by phone or in writing.
Experience using word processing software programs (e.g. MS Word).
Experience using spreadsheet software programs (e.g. MS Excel).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
The position being staffed is bilingual imperative CBC/CBC. However, this process may be used to staff similar positions with the following language requirements: Bilingual imperative BBB/BBB.

Information on language requirements

Reasoning skills
Written communication
Oral communication
Interpersonal skills
Attention to details
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

Experience researching, extracting, collecting information or manipulating data using systems.
Experience performing financial support functions (e.g. cashing and registering funds, managing petty cash, verifying or preparing invoices, etc.).
Experience managing a calendar, planning or organizing meetings.
Experience managing schedules for one or several persons.
Experience working in a stockroom.
Experience using presentation programs (e.g. MS Powerpoint).

Daily standing, stretching, bending, lifting and reaching to search and retrieve files and/or boxes (Maximum 15 kg).
(This requirement applies to some positions only and is not required for all positions being staffed).

Conditions of employment

Reliability Status security clearance

Other information

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random selection and/or a top-down selection may be used at certain stages of the assessment or when selecting the right fit.

Asset qualifications could be used for screening or selection purposes.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.