Technician, User Support / IT Assets Management Analyst

Important messages

Once the posting period will be over, you will promptly receive an invitation to participate in the evaluations that will take place by the beginning of June 2018 and that will be used to assess the knowledge and skills. You will have to make yourself available at that moment. Please note that we will proceed with the analysis of the essential qualifications (education and experience) following these evaluations. Thus, if you do not meet one of these mandatory requirements (education and experience), your application will be rejected despite successful completion of these assessments.

Work environment

The Canadian Space Agency is committed to leading the development and application of space knowledge for the benefit of Canadians and humanity. Our mandate aims to promote the peaceful use and development of space, to advance the knowledge of space through science and to ensure that space science and technology provide social and economic benefits for Canadians. The CSA directs its resources and activities through four key Programs: Earth Observation, Space Science and Exploration, Satellite Communications and Space Awareness.

Please note that the positions to be filled are located at the following address:

John H. Chapman Space Centre
6767 Route de l'Aeroport
Saint-Hubert, Québec
J3Y 8Y9

Intent of the process

The immediate need is to staff 2 to 4 positions on a term or an indeterminate basis. A pool of qualified candidates will be established through this process and will be used to staff identical positions. These positions may be of various tenures, linguistic profiles and security profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, OR an acceptable combination of education, training and/or experience relevant to the position.

An acceptable combination of education, training and/or experience is defined by having a post-secondary certificate or diploma and a minimum of 3 years’ experience in the field related to the position.

Degree equivalency

EXPERIENCE

• Experience within the last five (5) years in PC support and troubleshooting in Microsoft Windows enterprise environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE

• Knowledge of the operation of computers, their software, peripherals and local area networks (LAN) and wide area networks (WAN).

• Knowledge of the Microsoft Operating systems Windows 7 and +

SKILLS

• Client service orientation

• Think and act

• Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

• Successful completion of a Bachelor’s degree in Computer Science, Information Technology, Information Management or another specialty relevant to the position to be staffed.

Degree equivalency

• Recent experience of two (2) years or more (continuous or not) within the last five (5) years in analyzing requests for purchases of IT assets.

• Recent experience of two (2) years or more (continuous or not) within the last five (5) years in managing licenses and IT assets inventory.

• Recent experience of two (2) years or more (continuous or not) within the last last five (5) years, in computer support and troubleshooting in a Linux/Unix environment.

• Experience working in a secured environment using encryption tools such as: SecureDoc, Bitlocker or Entrust, etc.

• Recent experience of two (2) years or more (continuous or not) within the last five (5) years in computer support and troubleshooting in a company with 100 or more employees.

• Recent experience of two (2) years or more (continuous or not) within the last five (5) years in research on technology products and services from various resources.

• Recent experience of two (2) years or more (continuous or not) within the last five (5) years in inventory management of IT assets.

ORGANIZATIONAL NEEDS

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS

• Willingness to work overtime
• Willingness and ability to work on a schedule from 8:00 a.m. to 4:00 p.m. or 8:30 a.m. to 4:30 p.m. or 9:00 a.m. to 5:00 p.m

Conditions of employment

SECURITY/RELIABILITY:
• Reliability status

Note: Those selected must meet this condition on appointment and maintain it throughout their tenure in the position.

Other information

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.