Social Support Clerk

Intent of the process

A pool of qualified candidates may be established and used to staff similar permanent and/or temporary vacancies in Edmonton, Alberta.

Pool could be used for acting appointments under exceptional circumstances to protect employee’s indeterminate status.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum) "PLEASE SUBMIT A COVER LETTER. As a candidate, it is your responsibility to clearly demonstrate how you meet each of the Essential and Asset screening criteria (Education and Experience). Please note that it is not only sufficient to state that the qualification is met or to provide a listing of current or past responsibilities. Rather you must provide concrete and convincing examples and dates as to when and how these experiences were gained. PLEASE APPLY THE FOLLOWING APPROACH: use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to do so may result in the rejection of your application."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives.

NOTE:
Acceptable experience and/or training in a field relevant to positions in the group is required when the education qualification specified for the position being staffed is a secondary school diploma or approved employer alternatives.

Degree equivalency

EXPERIENCE:
Experience providing client services either in person, by phone or by email.
Experience working with computerized databases and financial systems.
Experience in providing administrative support.
Experience performing data entry, manipulation, verification or retrieval in an automated system or software such as spreadsheets or databases.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working with First Nation clients.
Experience in dealing with internal complex issues with clients.
Experience applying administrative policies, procedures or directives.
Experience in preparing documents in Microsoft Word and presentations in PowerPoint.
Experience generating reports from statistics and/or computer-based statistical systems.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
Knowledge of advanced Microsoft Excel functions.
Knowledge of issues that Indigenous people face.
Knowledge of Indigenous Services Canada programs and services offered to Aboriginal people.

ABILITIES:
Ability to prepare MS Excel spreadsheets.
Ability to research information, verify data, forecast and prepare specific reports for program analysts.
Ability to communicate effectively orally and in writing.
Ability to manage multiple tasks to meet critical deadlines.
Ability to plan, organize, and prioritize in an environment of competing priorities.

PERSONAL SUITABILITY:
Reliability.
Adaptability.
Judgement.
Initiative.
Teamwork.
Attention to Detail.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Willingness to travel (including occasional trips overnight), as required.
Willingness to work overtime and variable hours on short notice, as required.

Conditions of employment

Reliability Status security clearance

Other information

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Persons are entitled to participate in the appointment process in the official language of their choice.

On-line applications are strongly encouraged in order to take advantage of the many benefits of using the electronic recruitment system. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date. Please provide an explanation as to why you are not applying on-line for consideration.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.