STREAM 1: Technical Advisor, STREAM 2: Team Leader

Important messages

***PLEASE INDICATE CLEARLY IN YOUR APPLICATION WHICH STREAM(S) YOU WOULD LIKE TO BE CONSIDERED FOR. ***

STREAM 1: TECHNICAL ADVISOR – SUMMARY JOB DESCRIPTION

Providing leadership, technical expertise, advice and recommendations for the provision of strategic IT Business Line Support Services (BLS) in support of effective IT enabled business solutions to deliver on the Department’s operational mandate. ESDC's IT BLS Technical Advisor includes one or more of the disciplines of IT business relationship management, IT business analysis and IT project management.

STREAM 2: TEAM LEADER – SUMMARY JOB DESCRIPTION

Supervising and leading teams engaged in the provision of strategic IT Business Line Support Services (BLS) in support of effective IT enabled business solutions to deliver on the Department’s operational mandate. ESDC's IT BLS Team Leader includes the disciplines of IT business analysis and IT project management.

IITB’s Hub locations outside of the NCR are located in: St-John’s, Dartmouth, Charlottetown, Bathurst, Fredericton, Miramichi, Moncton, Saint John, Boucherville, Jonquière, Laval, Montréal, Québec, Shawinigan, Belleville, Chatham, Cornwall, London, Toronto, Mississauga, Windsor, Vaughan, Winnipeg, Regina, Edmonton, Calgary and Vancouver.

Candidates must clearly demonstrate IN THE PRE-SCREENING QUESTIONS how they meet the education and experience factors listed in the essential qualifications. Resumes may be used as a secondary source to validate the education and the experience described in their answers to the pre-screening question. Failure to provide this information in the requested format will result in your application being rejected. The pre-screening questions may be used to evaluate the ability to communicate effectively in writing.

Intent of the process

STREAM ROLES WITHIN ESDC-IITB

Employment and Social Development Canada’s Information, Innovation and Technology Branch (ESDC-IITB) is staffing our Business Line Support (BLS) organization. Information Technology Business Line Support (IT BLS) is responsible for managing the provision of strategic IT business line support services that help deliver effective IT enabled business solutions and thus deliver on the Department’s operational mandate. ESDC’s IT BLS includes the disciplines of:
- IT business relationship management;
- IT business analysis;
- IT project management.

Anticipatory Staffing - A partially assessed pool will be established from this process to fill Information Technology Business Line Support (IT BLS) positions within the Information, Innovation and Technology Chief Information Officer Branch (IITB-CIO).

Position security clearance and duration could vary depending on the position.

Asset education and asset experience information will only be sought and evaluated at subsequent steps of the evaluation process.

Candidates who are placed into the partially assessed pool will be provided with “next steps” information about specific positions and additional evaluation requirements. Only candidates that screen into the partially assessed pool will be contacted.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Stream 1: Technical Advisor;
  Stream 2: Team Leader;
  OR Both Streams.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

COMMON TO BOTH STREAMS

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

You must be prepared to provide the original or a certified true copy of your educational credentials.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

COMMON TO BOTH STREAMS

1. Extensive experience*** collaborating with IM/IT specialists for the conception, planning, design, implementation and/or delivery of IM/IT solutions, initiatives, and/or services.
2. Significant experience* in analyzing and elaborating options, recommendations and briefing materials related to IM/IT for management and/or clients.
3. Recent experience** in contributing in the delivery of at least two (2) IM/IT projects using defined methodologies and best practices.

DEFINITIONS:
*SIGNIFICANT EXPERIENCE is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately three (3) years.
**RECENT EXPERIENCE is defined as experience acquired within the last five (5) years.
***EXTENSIVE EXPERIENCE refers to a depth of experience in the IM/IT field that would normally be acquired over a period of four (4) or more years, within the last eight (8) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
STREAM 1: Technical Advisor
Bilingual Imperative BBB/BBB
English or French Essential

STREAM 2: Team Leader
Bilingual Imperative CBC/CBC

Information on language requirements

COMPETENCIES

IMPORTANT: You do NOT need to provide/demonstrate technical or behavioural competencies when you apply for this pre-assessed pool selection process. Technical and behavioural competencies required for the available position(s) will only be requested from partially assessed candidates as part of subsequent evaluation processes.

COMMON TO BOTH STREAMS

1. Analytical Thinking
2. Change Leadership
3. Client Focus
4. Communication
5. Creative Thinking
6. Organizational and Environmental Awareness
7. Partnering

STREAM 2: Team Leader ONLY

8. Team Leadership
9. Visioning and Strategic Thinking

TECHNICAL COMPETENCIES

COMMON TO BOTH STREAMS

1. Business Analysis
2. IT Project Management

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

IMPORTANT: You do NOT need to provide/demonstrate asset education or certification when you apply for this pre-assessed pool selection process. Some of these Asset Experience(s) may be required for the available position(s). This information will only be requested from partially assessed candidates as part of the staffing process for specific positions.

ASSET EDUCATION AND CERTIFICATION

COMMON TO BOTH STREAMS

Professional certification or diploma relevant to the position for which you are applying. Examples include:
1. Graduation with a degree from a recognized post-secondary institution in computer science, information technology, information management, or another specialty relevant to the positions being staffed, such as: Business Administration, Business Analysis, Marketing, etc.
2. Successful completion of Project Management courses (Introductory, Intermediate)
3. Project Management Accreditation (either Project Management Institute Professional; Prince 2 Practitioner; or Certified Associate in Project Management (CAPM)), or, a Project Management Certification from a recognized Canadian University
4. Business Analyst certification from a recognized professional organization
5. Business Relationship Management Training and/or Certification
6. Client Service/Service Delivery Training

Degree equivalency

ASSET EXPERIENCE

IMPORTANT: You do NOT need to provide/demonstrate asset experience(s) when you apply for this pre-assessed pool selection process. Some of these Asset Experience(s) may be required for the available position(s). This information will only be requested from partially assessed candidates as part of the staffing process for specific positions.

COMMON TO BOTH STREAMS

1. Experience as a participant within an IT/IM structured project management environment. Evidence of contributing to one or more components of the management of the overall project. (e.g., project life-cycle management, risk management, costing, dashboards, status reporting, etc.)
2. Experience* preparing formal project documentation for management (e.g., proposals, statements of work, business cases, project charters, etc.)
3. Recent experience providing support in the development of various project management reporting dashboards and/or other PM related reporting materials intended for senior management****.
4. Significant* experience in working with business users to gather and document various types and levels of business and/or Solution requirements in support of program objectives in large organizations.
5. Recent** and Significant* experience in interviewing program stakeholders and facilitating multi-stakeholders working groups, conferences and meetings.
6. Significant* experience applying end-to-end thinking to complex business and system problems.
7. Experience in providing analysis, options and recommendations in relation to the Business Systems Analysis function in writing and in Oral presentations to IT professionals.
8. Experience as facilitator in IM/IT related meetings with sponsors and other stakeholders.
9. Experience in translating program business requirements for IT technical experts' consumption.
10. Experience in application of the principles of business systems analysis in the stakeholder (technical) requirements.
11. Experience writing and presenting formal documentation for Business and/or Solution Requirements.
12. Experience providing Business Relationship Management services on behalf of a business or IT organization.
13. Experience in contributing to and/or developing strategies and/or plans to engage and enhance relationships with clients and colleagues.
14. Experience in representing an organization on committees, working groups, associations, etc.
15. Experience chairing, facilitating and coordinating client meetings related to IM/IT projects.
16. Experience working in application development or operational/transactional environments that support mission critical applications or systems.
17. Experience estimating cost, time, and resource requirements associated with the scope of proposed projects and Change Requests.
18. Experience in reviewing and interpreting business requirements.
19. Significant* experience working with various business users to define, scope, and initiate projects.
20. Experience working with business users and IT delivery teams to develop optimum solutions to defined requirements.
21. Experience in building and maintaining good client relationships.
22. Recent experience** managing human and/or financial resources in an IM/IT environment.
23. Recent** experience in leading a team of Business Analysts in a business requirement phase for small, medium or large complex project.
24. Experience in human resource management and supervision including planning, guiding, coordinating and evaluating employees and their work.

DEFINITIONS:
*SIGNIFICANT EXPERIENCE is defined as depth and breadth of experience normally associated with the performance of those duties for a period of approximately three (3) years.
**RECENT EXPERIENCE is defined as experience acquired within the last five (5) years.
***EXTENSIVE EXPERIENCE refers to a depth of experience in the IM/IT field that would normally be acquired over a period of four (4) or more years, within the last eight (8) years.
****SENIOR MANAGEMENT is defined as director and above.

OPERATIONAL REQUIREMENTS

COMMON TO BOTH STREAMS

• Willingness to travel
• Willingness to work overtime
• Willingness to work in a virtual environment

Conditions of employment

CONDITIONS OF EMPLOYMENT

VARIOUS:
Reliability Status security clearance
Secret security clearance

Other information

You must be prepared to provide the original or a certified true copy of your educational credentials.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service Only), if found necessary, in order to adequately assess the candidates;

A written examination may be administered to qualifying candidates;

An interview may be administered to qualifying candidates;

Reference checks will be sought.

Candidates must meet the essential qualifications to be appointed to a position.

The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants may be appointed to the position even though he/she does meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

An assignment or an acting appointment is a temporary resourcing option.

The approval of your substantive supervisor will be required before an offer can be made. All communication regarding this process will be administered via e-mail. It is the candidate’s responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please contact the HR contact noted above.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

You must provide proof of your education credentials.

We strongly encourage applicants to submit their applications online.

Following are some of the benefits associated with applying on-line:
• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line onjobs.gc.ca, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing date.

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed.

Persons are entitled to participate in the appointment process in the official language of their choice.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.