Intake Officer

Important messages

*** VERY IMPORTANT NOTE:
You must clearly demonstrate in your answers to the screening questions HOW you meet the essential experience and any applicable asset and experience factors listed. You must include the length of time (month/year) that you performed each function and where you obtained the qualification. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. The answers to the screening questions will be the main source of information used by the assessment board to determine whether you meet the essential and asset education and experience factors. Your answers to the screening questions should be supported by your résumé. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION. Failure to provide the above information in the format required may result in the rejection of your application.

Intent of the process

A pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level with language requirements listed in the Language Requirements section.In addition,this process may be used for various tenures (acting appointments, assignment,deployment,indeterminate, specified period, secondment), security requirements and conditions of employment within Health Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all persons seeking this type of opportunity to apply.

This pool may be used to staff positions virtually in the locations listed above.

Positions to be filled: 3

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
•A secondary school diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
•Experience working in a call centre environment.
•Experience working within a client service orientated environment.
•Experience synthesizing & analyzing information.
•Experience giving support and advice to employees and management.
•Experience working under pressure.
•Experience managing multiple priorities.
•Experience in using Microsoft Office applications including MS Word, MS Excel and MS Outlook.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE:
•Knowledge of tracking and BF systems.
•Knowledge of Workplace Wellness services, processes and best practices, including Disability Management, Duty to Accommodate, and/or Occupational Health and Safety.
•Knowledge of Knowledge of greater Workplace Wellness trends & services within GOC.
•Working knowledge of Information Management processes.
•Knowledge of a Case Management system, including intake

ABILITIES:
•Ability to actively listen
•Ability to communicate effectively orally and in writing.
•Ability to give and receive feedback.
•Ability to easily navigate and discuss knowledge on applicable resources.
•Ability to maintain a tracking system to ensure deadlines are met.

PERSONAL SUITABILITY:
•Client Service Oriented
•Discretion
•Effective interpersonal relationships
•Thoroughness
•Adaptability
•Judgement
•Initiative
•Dependability
•Respectful of diversity

Conditions of employment

Reliability Status security clearance

Other information

Other Information:

1.A written examination may be administered.

2.Reference checks may be sought.

3.An interview may be administered.

4.Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

5.Please ensure that your Personal Record Identifier (PRI) is included in your application.

6.Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

7.Candidates whose substantive position is the same group and level or equivalent to the position being staffed may be considered first for a deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised selection process.

8.Please note that when this appointment process is finalized, all information will be posted on jobs.gc.ca. It is your responsibility to check for notifications on the jobs.gc.ca site to avail yourself of the right to informal discussion with the manager and/or recourse to be submitted to the Public Service Staffing Tribunal. We encourage candidates to register for Career Watch.

9.CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLY MISSING INFORMATION.

10.For this process, emails are the most efficient way to communicate with you.
CANDIDATES WHO APPLY TO THIS SELECTION PROCESS MUST INCLUDE AN EMAIL ADDRESS THAT ACCEPTS EMAIL FROM UNKNOWN USERS (SOME EMAIL SYSTEMS BLOCK THESE TYPES OF EMAIL). If you do not wish to receive results by email and if you change your email address during the process, it is your responsibility to inform us.

11.Candidates that fail to confirm their attendance at our written exam or interview; we will consider this as you withdrawing from the process.

12. If a candidate is no longer interested in this position and has chosen to voluntarily withdraw, they must notify as soon as possible.

13.Candidates are advised that their exam or interview will only be rescheduled under these exceptional circumstances:
o Medical reason with certificate
o Pre-arranged travel with proof
o Pre-scheduled training with proof
o Pre-arranged exam/interview for another Government of Canada staffing process with proof
o Death in the family

14.Candidates must meet the essential qualifications to be appointed to a position.

15.Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at the screening phase.

16.If you required technical support to apply for this position, please contact jobs.gc.ca at: http://emplois-jobs.gc.ca/centres/contact-contactez/index-eng.php

17.Please note that candidates are responsible for submitting their application by the closing date in order to be considered. No applications will be accepted once the deadline has passed.

18.Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/927/identifytheorganization-responsible-for-recognition.canada.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.