TELECOMMUNICATIONS OPERATOR (Trainee)

Important messages

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE “GC JOBS” SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates

Persons with a priority entitlement may self-refer if interested in the TCO-01 position and will be considered in priority to all other applicants.

Work environment

A Telecommunication Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

Anticipatory. A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a casual, term, or indeterminate basis, at full or part time hours) in the RCMP across Canada.

Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program* will be appointed to a determinate (term) appointment at the TCO-01 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level. The salary range for PO-TCO-02/LES-TO-02 is from $55,442 to $64,864 per annum.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer-approved alternative.

* The employer-approved alternatives to a secondary school diploma are:
◦ A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
◦ An acceptable combination of education, training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Language requirement: Bilingual imperative, English Essential or French Essential
Profile(s) (e.g. BBB/BBB, CBC/CBC, BBC/BBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES/ PERSONAL SUITABILITY:
1. Develops self
2. Flexibility
3. Problem Solving
4. Conscientiousness and reliability
5. Meeting client needs
6. Communication(oral & written)
7. Teamwork
8. Self-Control and composure

ABILITY*:
1. Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)
2. Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)
3. Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))
4. Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)
5. Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))
6. Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)
7. Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))
8. Ability to read and comprehend written passages. (Reading Comprehension)

*“These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. If you fail one of more of the test modules, there is a 90 day waiting period before you can rewrite the test. Applicants must re-apply if they fail the selection process in order to be retested.”

The following may be applied / assessed at a later date (may be needed for the job)

Assets:
- Additional spoken languages, other than French or English.

Operational Requirement:
- Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate.

Conditions of employment

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Meets and maintains the medical profile standards established for the position.
7. Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
8. Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

RELIABILITY AND SECURITY:
RCMP Enhanced Reliability Status security clearance or RCMP Top Secret clearance

Other information

You must clearly indicate on your application the locations(s) you are applying for.

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Assessment Board.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Candidates will be required to provide supervisory references. Candidates who are unable to provide the requested references may be found not qualified should the selection board determine that they are unable to complete its assessment of the candidate.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

A cut-off score may be used and top-down approach may be used at any step if there are sufficient numbers of candidates to meet immediate and anticipated staffing needs.

If your application is selected for further consideration, you will be invited to attend in-person testing. Test sessions will ONLY take place in cities where the Operational Communications Centres (OCC) have available resources to assist (St. John’s (NFLD), Truro (NS), Fredericton (NB), Charlottetown (PE), Westmount (QC), Ottawa (ON), Regina (SK), Edmonton (AB), Red Deer (AB), Kelowna (BC), Surrey (BC), Prince George (BC), Victoria (BC), Iqaluit (NU), YellowKnife (NT), Whitehorse (YT)).

Candidates from outside the federal public service will be required to pay for their own travel expenses.

Please be advised that successful candidates who have accepted a term offer as a result of this process will not be considered for another term position in any other locations until they inform us of their availability one (1) month before the end of their term appointment. They will, however, be considered for an indeterminate appointment at their preferred work location(s) as identified on their application.

Candidates who have accepted an indeterminate offer as a result of this process will be removed from the qualified pool for future consideration.

Successful candidates will have to obtain, as a minimum, an RCMP Enhanced Reliability Status prior to appointment and throughout the tenure of their employment. In some cases/positions, a Secret Security Clearance may also be required. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

For positions in an Isolated Post, in the event you are appointed, you will enter into a written agreement (pre-posting agreement) identifying geographic provisions for deployment following completion of your posting. The successful applicant may be eligible for the Isolated Post Allowance and related benefits.

Inuit enrolled under the Nunavut Agreement (e.g. Beneficiaries of the Nunavut Land Claims Agreement) who are found qualified in this staffing process will be appointed ahead of other qualified applicants for positions located in Nuvanut.
Applicants will be considered in the following order:
(1) Inuit enrolled under the Nunavut Agreement (e.g. Beneficiaries of the Nunavut Land Claims Agreement);
(2) If there are no qualified Inuit enrolled under the Nunavut Agreement, all other applicants will be considered for these positions.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Acknowledgment of receipt of applications will not be sent. We will only contact those who are being considered further.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.