National Monitoring Center Junior Officer

Update: Please note that this advertisement is extended till February 12, 2018 - 23:59, Pacific time.

Important messages

This selection process has already been posted with selection process number
2017-PEN-EA-NHQ-130498. You MUST re apply to this selection process in order to be considered for this position. We apologize for the inconvenience.

Employees of the Federal Public Service who occupy a position at the same group and level may be considered first.

Positions to be staffed are located in the National Capital Region.

The Correctional Service of Canada is dedicated to supporting inclusive, barrier-free selection processes for all candidates. At any time during a selection process, candidates may request an accommodation to facilitate their assessment in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Please visit https://www.canada.ca/en/public-servicecommission/jobs/services/gcjobs/information-candidates/accommodations.html
for additional information on accommodation in a selection process. Alternatively, you may direct any specific enquiries to the departmental contact identified on this advertisement.

For general information when applying on a selection process, visit https://www.canada.ca/en/publicservice-commission/jobs/services/gcjobs/information-candidates.html.

Intent of the process

A pool of qualified persons resulting from this process MAY be created and MAY be used to fill similar positions with linguistic profiles (bilingual imperative CBC/CBC) as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

Experience providing client service.

Experience working in an environment with high pressure or high volume.

Experience using word processing and electronic mail software, such as Microsoft Word, Microsoft Excel and Outlook.

Experience working in a monitoring or call centre.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:

Knowledge of the operational sites within Correctional Service of Canada.

Knowledge of Correctional Service of Canada partners and stakeholders.

ABILITIES:

Ability to analyze and problem-solve.

Ability to prioritize wokload and work under pressure.

Abiliy to multitask.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to gather, analyze and disseminate information received over the telephone.

Ability to type 40 words per minute with accuracy.

PERSONAL SUITABILITIES:

Values and Ethics

Team Work

Interpersonal Skills

Judgement

Initiative

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in criminology, sociology, psychology, law, policing, or in any other field relevant to the work to be performed .

Degree equivalency

EXPERIENCE:

Experience in preparing reports based on phone conversations.

Experience working in an operational environment in the field security.

Experience working with a Distress Line, Crisis Centre or Help line.

KNOWLEDGE:

Knowledge of applicable legislation and policies (Corrections and Conditional
Release Act and CD 566-11).

Conditions of employment

Reliability Status security clearance

Willingness and ability to work overtime.

Willingness and ability to work shifts.

(NOTE: Shift work is defined as operations covering a 24/7 period, every day
of the year. It includes weekends, evenings, overnights and statutory
holidays).

Other information

The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree, how and why they meet the above experience elements, giving detailed examples for each element. Resumes will be used as a secondary source to validate the experience described in your answers to the screening questionnaire. As such, it is imperative that candidates adequately complete the screening questionnaire.

Asset qualifications could be used at the screening stage. Please ensure that your resume clearly indicates how you meet each of assets qualifications (education and experience), if applicable. A person may be appointed even though he/she does not meet any or all of the asset qualifications. However, it may be a deciding factor in choosing the person to be appointed.

We find that email is the most efficient way to communicate with you. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email). It is the candidates’ responsibility to inform us of a change of contact information during the course of this selection process and to regularly verify your incoming e-mails.

Please note that in addition to all assessment methods such as the application, exam, interview, simulation, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Human Resources Advisor of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. An alternate date will be possible if requested for the following reasons:
1) Medical reasons with doctor’s certificate;
2) Death in your immediate family;
3) Confirmation of pre-approved travel plans or training plans (made before
the advertisement posting date);
4) Religious reasons.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to
accommodation measures will be addressed confidentially.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.