Desktop Management Specialist

Important messages

The National Energy Board (NEB) is an independent federal regulator of several parts of Canada’s energy industry. It regulates pipelines, energy development and trade in the public interest with safety as its primary concern. The Minister of Natural Resources is responsible for this organization. The NEB was established by Parliament to regulate, among other things, the construction, operation and abandonment of pipelines that cross provincial or international borders, international power lines and designated interprovincial power lines, imports of natural gas and exports of crude oil, natural gas liquids, natural gas, refined petroleum products, and electricity, and oil and gas exploration and production activities in certain areas. The NEB is also charged with providing timely, accurate and objective information and advice on energy matters. Headquartered in Calgary, Alberta with regional offices in Montréal, Vancouver and Yellowknife, the NEB has approximately 500 employees and annual budget of over $70 million.

The NEB is recognized as one of Canada's Top 100 Employers in a national competition to determine which employers lead their industries in offering exceptional workplaces for their employees.

Duties

Reporting to the Director, Information Technology, this position provides specialized advice, guidance, recommendations, and technical services in the planning, acquisition, implementation, and maintenance of the NEB’s desktop and mobile computing environment. The position is responsible for the lifecycle management of approximately 800 end user devices and numerous software products. Duties span both technical and non-technical activities and include: hardware and software needs analysis, hardware and software recommendations, establishment and maintenance of technical standards, configuration and maintenance of desktop images, deployment of software and patches, client service, and support.

The position serves as a point of escalation for front line Service Desk staff facing complex technical issues and will work directly with other IT staff, software vendors, other GoC departments and parties as required in seeking their resolution.

The position maintains NEB’s hardware and software inventory, monitors compliance with license agreements, and initiates procurement activities to ensure maintenance agreements are up to date. In carrying out these duties, the position works closely with colleagues responsible for Facilities, Material Management, Finance, and Procurement.

The position plans and leads small to medium-sized projects as they relate to the evolution of the desktop and mobile computing environment.

Intent of the process

Qualified candidates may be used to staff other similar positions at an equivalent or lower level on a term, indeterminate or acting basis. Appointment of qualified candidates will be based on the assessment results of the essential or essential and asset qualifications and with regard to breadth and depth of experience.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum)

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of a two year post-secondary educational program in computer science, information technology, or another specialty relevant to the position.

Degree equivalency

E1 Significant* experience in life cycle planning and management of desktop and mobile hardware and software.

E2 Significant* experience providing technical services and assistance to clients, peers and team members engaged with the delivery of desktop computing services.

E3 Significant* experience using Microsoft System Center Configuration Manager (SCCM) at an enterprise level to manage at end-user computing devices over their lifecycle.

E4 Experience* with managing software licensing, maintenance and support over the lifecycle of the products.

Note: Significant Experience is normally attained by an individual directly performing duties related to the experience factor for an extended period of time and as a primary function of their work. This generally means performing the duties for three to five years within an enterprise and also over the lifecycle of a particular product or planning cycle.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Organization-wide and Business Competencies OR Leadership Competencies:

OC1 Leadership and Teamwork (Proficiency Level: Apply/Guide)
• Seeks out and accepts stretches and challenges.
• Develops business and professional relationships outside the NEB with a range of parties.

OC2 Accountability and Results Orientation (Proficiency Level: Apply)
• Makes timely and accurate decisions on routine issues without guidance.

OC3 Process and Project Management (Proficiency Level: Apply)
• Independently organizes, prioritizes and schedules own work activities and, when appropriate, that of others in the group.

OC4 Oral Communication (Proficiency Level: Apply)
• Seeks to ensure that messages are clearly understood, useful and timely.

OC5 Written Communication (Proficiency Level: Apply)
• Seeks to ensure that messages are clearly understood, useful and timely.

Technical Competencies:

TC1 Technical Knowledge (Proficiency Level: Guide)
• Introduces new desktop or application technology, sets standards to the desktop environment.
• Develops controls and documentation for moderate risk activities.

TC2 IT Security (Proficiency Level: Apply)
• Incorporate IT Security principles in the creation of IT services or products.
• Perform root cause analysis of desktop security issues.

TC3 Client Results (Proficiency Level: Guide)
• Point of escalation for difficult client requests.

Competency Level Definitions

Learn is defined as developing a basic knowledge of the competency and ability to apply.
Apply is defined as demonstrating sound understanding of the competency and ability to apply and contribute.
Guide is defined as thorough knowledge and capability of the competency. Able to influence and guide others in its application.
Shape is defined as recognized as an expert. Shapes direction of the NEB with regards to the competency.

The following may be applied / assessed at a later date (may be needed for the job)

AQ1 Graduation from a recognized university with specialization in Computer Science or related field

AQ2 Experience planning, implementing, or supporting Microsoft Office 365 at an enterprise level

AQ3 Experience planning, implementing, or supporting Apple IOS devices at an enterprise level

AQ4 ITIL Foundation Certification

AQ5 MCSA Certification in Windows 10 or Office 365

Conditions of employment

Conditions of Employment
1) Willingness to undergo, successfully pass and maintain a reliability status security clearance. (Some positions may require a secret security clearance, which future incumbents will be required to undergo, successfully pass and maintain).

2) Compliance with the National Energy Board’s Code of Conduct is required.
Note: It is strongly recommended that potential applicants read and consider the NEB’s Code of Conduct prior to applying. This document is available on the NEB Website http://www.neb-one.gc.ca/code-of-conduct.

3) Must be willing and able to travel and to work overtime when required.

4) Must be willing to move within and between business units and teams, based on operational requirements and/or as individual development needs are identified.

Other information

1. The National Energy Board has a classification system that differs from the greater public service. This NEB-9 position is similar to a CS-3 in terms of salary range only. The benefits offered, including relocation assistance, may be significantly different than those offered in the greater public service. This position is subject to NEB’s Professional Institute of the Public Service of Canada Collective Agreement.

2. Application Requirements: Applicants must submit, by the closing date, a resume and cover letter clearly demonstrating how they meet the essential qualifications of education and experience. Applicants are strongly encouraged to demonstrate how they also meet the asset qualifications. Failure to provide sufficient information will result in applicants being screened out.

PLEASE NOTE: Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. Our intention is to communicate with applicants by e mail for assessment purposes including sending invitations for written tests, interviews and issuing selection process results.

3. Assessment: You may be assessed using one or more of the following tools: written examination, oral presentation, interview, performance appraisals, reference checks and interactions with internal staff during the process and personal knowledge. Top down selection may be used during any stage of the selection process.

4. Appointment Requirements: Candidates must meet each essential qualification and the conditions of employment to be appointed to the position. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational needs or operational requirements; however, meeting these criteria is desirable and may be a deciding factor in choosing right fit for appointment.

5. Salary: Effective 01 November 2013 NEB-9, $77,322 to $94,070 (under review)

The National Energy Board has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:
• a Calgary Allowance in the amount of 4.95% of base salary, paid on a bi-weekly payroll basis
• annual performance pay which includes elements of individual performance (60% of payout) and corporate performance (40% of payout)
• The Collective Agreement between the NEB and PIPSC expired on 1 November 2014. Please note that in the absence of a new Collective Agreement, all provisions – including the allowances remain in place until a new agreement has been signed.

6. Terms of Employment: This position has been allocated and applies to the bargaining unit represented by the NEB Professional Institute of the Public Service of Canada.

7. Proof of Education: Proof of education is required prior to appointment. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Please contact the Canadian Information Centre for International Credentials (CICIC) for more information www.cicic.ca.
Equivalencies granted by the Canadian provincial authorities with respect to Applied (Bachelor's) Degrees by colleges and technical institutes (i.e. in Ontario, British-Columbia, Alberta & Manitoba) must always be accepted as equivalent to Bachelor Degrees granted by universities in the provinces concerned.

8. Organization Future Needs: The National Energy Board is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

9. Head Office Location – Calgary, AB: 210, 517 10th Avenue SW

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.