Various Telecommunication Support Officer Positions

Important messages

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

Are you a Royal Canadian Mounted Police civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. Contact the Shared Services Canada Human Resources Service Desk at for more information.

We encourage applicants to identify any skills, competencies and/or experiences you have acquired through your employment with the Canadian Armed Forces (CAF), if applicable.

Work environment

Shared Services Canada (SSC) is changing the landscape of information technology for the Government of Canada. Our mandate is to modernize, secure, and support critical IT programs and services for Canadians. We are looking for dedicated, creative, and motivated individuals who are eager to provide modern shared services that improve government service delivery. We have plenty of opportunities, with careers that touch every aspect of Canadian life. We also offer flexible working arrangements, depending on the work you do. Our support of diversity and life balance is a priority and a source of pride. Working with us, you will be exposed to complex and interesting IT initiatives, have access to training and professional development, and have the chance to work with colleagues across Canada and across government.

Intent of the process

The immediate need is to fill 45 AS-01 positions within Voice Services Sector, Telecommunications Directorate of Shared Services Canada (SSC). A pool will be created to fill any future needs at the AS-01 level. This pool will also be used to staff additional positions within Voice Service Sector as well as similar positions in SSC with various linguistic profiles, security requirements throughout Canada.

Positions to be filled: 45

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

Experience in client service

Experience in processing, tracking or coordinating service requests

Experience using E-mail software such as Outlook, GroupWise, LotusNotes

Experience using Excel

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, English or French Essential, English Essentiel

Information on language requirements

ABILITY:

Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to organize work in order to meet deadlines.
Ability to work under pressure.

PERSONAL SUITABILITY:

Interpersonal relationships
Judgment
Initiative
Dependability
Autonomy

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS:

Experience in working with an inventory or database

Experience in managing and/or processing Telecom related service requests

Experience working in a warehouse environment.

Experience coordinating training events.

Experience in the delivery of training material.

Experience working in a government environment

Experience using Incident and Service management ticketing system such as ECD (Enterprise Control Desk)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance - as a minimum or other levels of security up to Top Secret.

Other information

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may be construed as a withdrawal from this process.

Random selection may be used when selecting candidates for further assessment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.