Integrity Services Officer

Important messages

***Please note that the selected candidates will be invited to an in-person evaluation day, which should take place on February 10th 2018 ***

Duties

As an Integrity Services Officer, you will work to provide services, informing clients of their rights, obligations and responsibilities under the Employment Insurance Act. Your analytical skills, your judgment and your communication skills will be put to good use. You will be part of a strong and innovative team that has been evolving since its creation. The activities to be performed as part of your duties will include:

• Animating group information sessions in person and virtually to inform citizens of their rights and obligations in relation to their situation.
• Conducting investigations on citizens and employers to ensure that they are meeting their obligations and are adhering to legal requirements.
• Analyzing documents, conducting telephone interviews, identifying fraud cases and making recommendations on any required corrective measures; and
• Preventing fraud through your various awareness activities.

Work environment

Why work for one company when you can work for an entire country? At ESDC, we are dedicated to creating a positive and dynamic working environment — one that supports career aspirations and where employees with new ideas and fresh perspectives can make a difference. If you like to make a difference on the social aspects and strive to work in an autonomous environment, this position is made for you!

Intent of the process

The intent of this process is to create a pool of qualified candidates that could be used to staff positions at the Integrity Services Branch. The pool could also be used to staff similar positions at Service Canada – Quebec Region. Tenures and linguistic profiles may vary according to the position being staffed and the operational needs.

This process could be conducted in conjunction with other selection processes aimed at staffing similar positions within the Quebec Region. For all common essential qualifications, the same assessment tools could be used and the results could be transferable. A separate pool of qualified candidates will be created for each process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum) "In the federal public service, we give great importance to your cover letter. We therefore encourage you to pay special attention to this and to demonstrate through concrete examples that you possess the experiences and the education standard for the position, listed under “essential qualifications” and “other qualifications” (if you possess them) . It is not enough for you to tell us that you possess the experience, but rather in a few words tell us about the projects you have worked on and the functions you have held. Tell us about you! Convince us that you are the person we are looking for."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

• A high school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a high school diploma, or an acceptable combination of education, training and/or experience ).

If you studied abroad, you must have your certificates and/or diplomas evaluated according to the Canadian Education Standards. The federal Public Service will accept any degree earned abroad that is considered comparable to Canadian standards through a recognized credential assessment service. For more information, please visit: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/information-candidates/degree-equivalency.html

Degree equivalency

Experiences:

• Recent experience* in using technology (e.g., email or word processing software, Internet)
• Recent experience* in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

* “Recent experience” refers to experience acquired within the last 5 years.
Your experience will be evaluated based on the complexity and scope of the examples you provide in your cover letter. The experience may have been acquired as part of your studies and work and volunteering.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:

Successful completion of two (2) years of post-secondary education at a recognized educational institution (e.g., community college, CEGEP, university)

Degree equivalency

Experiences:

• Recent experience* of giving presentations to various stakeholders or groups of people
• Recent experience* of conducting investigations
• Recent experience* of interviewing clients.

* "Recent experience" refers to experience acquired within the last 5 years.
Your experience will be evaluated based on the complexity and scope of the examples you provide in your cover letter. The experience may have been acquired both as part of your studies and work and volunteering.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• French essential
• Bilingual imperative – Level: BBB / BBB

The language requirements may vary according to the position being staffed and based on operational requirements.

Please indicate in your application if you are interested in being considered for unilingual French or bilingual positions. For more information, please visit: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html or the link below.

Information on language requirements

Competencies:

• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Diagnostic information gathering
• Client Focus
• Interpersonal Awareness
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:

At Employment and Social Development Canada, diversity is our strength. If you are a woman, an Aboriginal person, a person with a disability or a visible minority and want to bring different perspectives and points of view, complete the Employment Equity (EE) section of your application to let us know. Members of these EE groups could be appointed to ensure that our workforce is inclusive and representative of the Canadian population we serve.

Operational Requirement:

• Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

• Willing and able to travel for training purposes

Other information

• We will only accept applications submitted on-line, via jobs.gc.ca. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

• In order to manage the number of applicants and to determine who will be invited to the next phase of the assessment, the selection committee may choose to use a top-down selection, a random selection, or any other additional qualifications such as the “other qualifications”.

• We value collaboration, learning and innovation. You will have the opportunity to work with creative and motivated individuals at an appealing annual salary ranging from $51,538 to $57,643 . You will also enjoy a benefits program (Public Service Dental Care Plan and Public Service Health Care Plan) for you and your family, a defined benefit pension plan and the services of our Employee and Family Assistance Program.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.