Manager, Infrastructure/Operations

Important messages

***IMPORTANT***
Please note that an internal advertised selection process is posted simultaneously to staff these positions, Ref: 18-GSS-QC-IA-SMDC-222227. If you are a public servant with a term or an indeterminate status who meets the area of selection of the internal process you are required to apply to the internal process ONLY and any application to the external process will not be considered. These two processes will be run simultaneously, some or all assessment tools could be used for both processes.

Candidates must clearly demonstrate IN THEIR TEXT QUESTION RESPONSES how they meet EACH of the education and experience factors listed in the Essential qualifications using concrete examples. Resumes will ONLY be used as a secondary source to validate the experience described in the screening question responses. Failure to provide the required information in the screening question responses WILL result in your application being rejected.

The text questions may take some time for candidates to complete. Please leave yourself sufficient time to complete the screening questions.

The essential merit criteria ''Knowledge of the design, implementation and maintenance and support of IM/IT enterprise computing infrastructure (hardware or software)'' and ''Communication (Written)'' will be assessed through a text question. Failure to provide a complete answer will lead to the elimination of your candidacy.

Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed. Asset qualifications may be used to select the right-fit or may be used to manage the volume of candidates. Candidates will be asked how they meet the asset qualifications later in the process.

Applicants must apply on-line.

The client organization will only accept on-line applications submitted through the Public Service Resourcing System (PSRS). This system has many benefits for applicants including that you can:

- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications,
- verify the status of your application and notification(s), at any time,
- be notified electronically of assessment details and results.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

Work environment

CHOOSE US

At Shared Services Canada we are working hard to fundamentally transform the Government of Canada's IT landscape! SSC is the backbone of some of the most critical programs and services that Canadians rely on every day. Every time Canadians cross the border, check the weather, or apply for key benefits, SSC is there working behind the scenes.

HELP US

At SSC, we are proud to:
• Provide a healthy, respectful and supportive work environment for all employees.
• Celebrate our diversity and our commitment to values and ethics.
• Encourage our employees to innovate and strive for excellence.
• Commit to continued learning and employees’ career development.
• Embrace new technology that enables a more effective and flexible workplace.

JOIN US

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness, including health and pension benefits for you and your family. Working with us, you will be exposed to complex and interesting IT initiatives, have access to training and professional development, and the chance to work with colleagues across Canada and across government.

We promise that it will be an unforgettable experience!

Intent of the process

**COLLECTIVE PROCESS** A pool of qualified or pre-qualified candidate may be established from this process and may be used to staff similar positions within Shared Services Canada (SSC) with various tenures and/or with various security profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

EDUCATION:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCE:

EX1 – Recent* and significant** experience managing and/or leading, and/or coordinating IM/IT operations and/or IM/IT projects.

EX2 – Recent* and significant** experience giving advice and recommendations to management*** on technical issues and/or strategic advice regarding IM/IT services or solutions.

EX3 – Recent* and significant** experience managing and/or leading and/or coordinating human resources (ex: supervising, workload assignment & management, performance management, employee development, leaves, etc.)

DEFINITIONS

*RECENT experience is defined as experience acquired within the last five (5) years.

**SIGNIFICANT experience is defined as the depth and breadth of experience associated with having performed a broad range of complex activities related to this task, which are normally acquired over (2) years

***MANAGEMENT refers to CS-04 (or equivalent) and above.

KNOWLEDGE:

K1 - Knowledge of the design, implementation and maintenance and support of IM/IT enterprise computing infrastructure (hardware or software).

COMPETENCIES:

C2 - Communication (Written Component)

KNOWLEDGE:

K2 – Knowledge of current government-wide initiatives that affect the management of IM/IT and the delivery of IT services in the government.

COMPETENCIES:

C1 - Decision Making
C2 - Communication
C3 - Planning and Organizing
C4 - Visioning and Strategic Direction
C5 - Reliability
C6 - Team Leadership
C7 - Judgement
C8 - Stewardship of resources

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:

AED1 - Graduation with a degree from a recognized post-secondary institution in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree, Diploma, Master or Doctorate equivalency

Asset Certifications:

•Project Management Professional (PMP) Certification
•PRINCE 2 Certification
•PMP / PMI Certification
•ITIL Certification
•Business Analysis Certification

Degree equivalency

ASSET EXPERIENCE:

AEXP1 - Experience in managing enterprise storage infrastructure, including Direct Access Storage (DAS) Devices, Network Attached Storage (NAS) Storage Area Network (SAN) such as Managed Storage – high-availability storage from on-line, near-line and off-line archive storage systems.
AEXP2 – Experience in managing enterprise backup infrastructure.
AEXP3 – Experience in managing enterprise Windows environments.
AEXP4 – Experience in managing enterprise Unix, Linux and/or AIX environments.
AEXP5 – Experience in managing enterprise application presentation and/or Virtual desktop infrastructure.
AEXP6 – Experience working in Application development, operations and maintenance.
AEXP7 – Significant** experience with Hypervisor Technologies (Microsoft or VMWare).
AEXP8 – Significant** experience with automation or batch scheduling tools across multiple platforms such as Mainframe (IBM/Unisys) and x86.
AEXP9 – Experience in ongoing management and support of mainframe environment hardware, operating system software and foundation software that comprise the standard software stack, such as:
• Hardware platforms: IBM S/390, IBM System zSeries and Unisys L690 and L6390;
• Operating systems: MVS, z/OS, Z/VM, Linux on zSeries and MCP;
• On-line Transaction Manager: CICS and COMS;
• Message Management: MQSeries;
• Web: WebSphere.
AEXP10 – Experience with Database Management System (DBMS) – engineering and specific administrative services in the operation and support of the DBMS. The service includes at least two of the following standards: DB2; DMSH; Oracle; IDMS; and ADABAS.
AEXP11 – Experience in managing enterprise bulk print infrastructure and/or services.
AEXP12 – Experience in managing mainframe security infrastructure products and/or services.
AEXP13 – Experience in providing IT advice to management as well as clients in the field of advanced computer technology related to high-performance computing and/or high-availability systems.
AEXP14 – Experience in the evaluation, implementation and delivery of large scale advanced computer technology systems, such as servers, storage, networking, operating system software and middleware.
AEXP15 - Experience optimization and performance assessment of complex scientific applications implemented on supercomputers and or high-performance clusters and or high-availability clusters.
AEXP16 – Experience leading and/or managing project activities in the delivery of a minimum of 2 IT projects focusing on the delivery of technology, business processes and/or tools, in an IT environment.
AEXP17 - Experience in Middleware and database working in IM/IT in one or more of the following areas: Database, systems and quality services.
AEXP18 - Experience working in development and production with multi-disciplinary teams engaged in the development, implementation and or support to data center-based IM/IT solutions to meet business needs.
AEXP19 - Experience in Development and production planning, organizing and managing major, complex, transformational initiatives and or projects involving change in business processes, technologies, services or culture.
AEXP20 - Experience in Development and Production developing and implementing strategies, plans (tactical, operational) related to IM /IT programs and services.
AEXP21 - Experience in Service level management, monitoring and reporting of service levels activities and events based on the Information Technology Infrastructure Library (ITIL) best practices.
AEXP22 - Experience leading, chairing or facilitating meetings with multi-disciplined stakeholders (IT and non-IT).
AEXP23 – Significant experience managing large, enterprise-wide Information Technology contracts
AEXP24 – Significant experience analyzing and reviewing enterprise-wide vendor proposals.
AEXP25 – Significant and recent experience in managing day-to-day operational activities within a Data Centre facility
AEXP26 – Significant and recent experience with contract management of 3rd party service providers, in the provision of facilities management services for a Data Centre.
AEXP27 – Experience in leading a team responsible for the relocation or closure of a Data Centre.
AEXP28 – Experience in security protocols within a Data Centre.

ASSET KNOWLEDGE:

AK1 - Knowledge of project management principles and practices during the planning, implementation, monitoring and completion of projects, ensuring effective management of scope, resources, time, cost, quality, risk and communications.

AK2 - Knowledge of IT Service Management processes.

OPERATIONAL REQUIREMENTS:

•Willingness and ability to work overtime
•Willingness and ability to work shift-work
•Willingness and ability to work 24/7 on-call status
•Willingness and ability to travel

Conditions of employment

CONDITIONS OF EMPLOYMENT:

Conditions of employment may vary, depending on the position being staffed.

•Security Requirements: Reliability; Secret; Top Secret
•Willingness and ability to work overtime
•Willingness and ability to work shift-work
•Willingness and ability to work 24/7 on-call status
•Willingness and ability to travel

Other information

• Virtual work will be considered when feasible.
• Reference checks may be sought.
• An interview may be administered.
• A test may be administered.
• A situational exercise may be administered.
• A Public Service Commission (PSC) exam may be administered.
• An assignment, secondment or acting appointment requires approval of your supervisor.
• You will be required to provide proof of your education credentials later in the process.
• You are entitled to participate in the appointment process in the official language of your choice.
• You must indicate on your application if you require a technical aid for testing and or an alternative method of assessment.
• A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.
• Candidates must meet all essential qualifications to be appointed to a position.
• Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed. Asset qualifications may be used to select the right-fit or may be used to manage the volume of candidates.
• The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
• The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you must advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.