Help Desk Systems Analyst

Important messages

Only applications received directly via the System (https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs.html) will be accepted. If you require accommodation for any reason, you must contact the HR Advisor listed below before the closing date.

If you do not clearly demonstrate how you meet all screening criteria, your application will be rejected. Your application may also be rejected if it has incomplete information. We will not contact you to request information that is missing from your application

Work environment

The Treasury Board of Canada Secretariat (TBS) is a central agency located in the National Capital Region. Working at TBS offers a unique opportunity to contribute to the work of a central federal agency, and to be part of cultivating the federal public service as a model workplace. With high-performing teams and innovative practices, TBS professionals in various fields serve Canadians by collaborating on government-wide initiatives, driving excellence in people management and taking initiative while effectively managing risks.

By 2018, employees of OCG-FMT will be moving to a newly renovated building at 219 Laurier in the downtown core that will meet the government’s new Workplace 2.0 concept and have Wi-Fi throughout. Employees will have access to amenities such as showers, change rooms and secure bicycle storage, allowing them to commute using Ottawa’s bike path system.

If you are a leader, a motivator and a strategic thinker who wants to work for one of Canada’s Top Employers, consider joining the TBS team.

Intent of the process

The initial intent of this process is to offer one indeterminate position.

A pool of qualified persons resulting from this process may be created and may be used to fill similar positions with linguistic profiles (english essential, bilingual imperative BBB/BBB, bilingual imperative CBC/CBC, bilingual non imperative BBB/BBB, bilingual non imperative CBC/CBC) as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

This pool may be used to staff similar positions in other organizations within the core public administration (http://www.psc-cfp.gc.ca/plcy-pltq/rfli-lirf/index-eng.htm).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma OR an acceptable combination of education, training and/or experience.

Degree equivalency

Experiences:
-Recent and significant experience* in the utilization of an Enterprise Resource Planning (i.e. SAP, Oracle) system;
-Experience in analyzing problems and providing follow-up solutions;
-Recent* experience working in a client service environment;
-Experience in the use of spreadsheets and word processing software and email applications (MS Word, Excel and Outlook);
-Experience in oral and written communication with a client base
-* Recent and significant experience refers to an experience acquired when the candidate performs the duties within the past 2 years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledges:
-Knowledge of Analysis and follow up, business processes;
-Knowledge of the Financial Administration Act (FAA).

Abilities:
-Ability to communicate effectively orally;
-Ability to communicate effectively in writing;
-Ability to identify problems and issues and propose their resolutions;
-Ability to prioritize workload to meet client needs within a timeline.

Personal Suitability:
-Attention to detail
-Effective Interpersonal skills
-Initiative
-Client Service Orientation
-Reliability
-Judgement

The following may be applied / assessed at a later date (may be needed for the job)

Experiences:
-Experience working with a financial reporting system such as Cognos BI (Business Intelligence);
-Experience in testing and validating system changes;
-Experience in coordinating training and information sessions.

Organizational Needs:
-Treasury Board Secretariat employees affected by workforce adjustment may be appointed before persons employed by other government organizations;
-In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities, and women.

Conditions of employment

Reliability Status security clearance

Other information

If this process is for an acting appointment, the Public Service Employment Regulations allow a federal government organization to exclude an appointee from having the official language proficiency indicated in the job advertisement. Exclusion from this requirement can occur when the department is unable to fill a position with a candidate who meets the language proficiency indicated for the position. We encourage all interested candidates to apply, as candidates who do not meet the specified language proficiency may still be considered.

We will communicate with you about this process by email. As a result, you must update your Public Service Resourcing System profile if it changes. Applicants should use an email address that accepts messages from unknown senders (some email systems block such messages).

If you do not respond to our communications, we will interpret this as your withdrawal from the process.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.