Detachment Services Assistant

Important messages

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Proof of your Canadian Citizenship will be requested and must be provided during the selection process. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates
** Passports are not acceptable

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

Please answer each of the screening questions fully. It is not sufficient to simply indicate "see resume". Failure to fully demonstrate how you meet each of the screening qualifications in your answers to the screening questions may result in your application being eliminated.

Duties

-Receive, assess and respond to front counter and telephone enquiries, complaints, and requests for information (e.g. criminal records checks, legislation, etc.) and services (e.g. motor vehicle collision reporting, receipt and cataloguing of firearms, fingerprinting services, etc.) from the general public.
-Provide information, advice and options to internal clients to assist in their understanding of and compliance with financial, administrative and operational policies, guidelines, processes and procedures.
-Research, input, modify, manipulate, track, analyse, extract and delete data and information in a variety of automated and manual filing systems, and develop and compile statistical and narrative reports and documents.

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

The immediate need is to staff one temporary part-time position.

A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, on a casual basis, at full or part time hours) for the Hudson's Hope Detachment.

Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Should a PS be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.canada.ca.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of secondary school or an acceptable combination of education, training or experience.

Degree equivalency

EXPERIENCE:
Experience performing clerical duties (such as assisting or advising the general public, filing, processing mail, reception, etc.)

Experience in managing hard copy and electronic files.
*"Managing" files involves opening files; sorting, tracking and updating information, data quality; and concluding files.

Experience using word processing and/or spreadsheet programs such as MS Word and Excel.

Recent* experience with purchasing and processing invoices.

Recent* experience in managing financial accounts, such as tracking expenditures, paying invoices, and budget reporting.

*”Recent” means experience obtained within approximately the last 2 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
Knowledge of office practices and procedures

ABILITIES:
Ability to follow instructions
Ability to solve problems
Ability to prioritize
Ability to communicate effectively orally
Ability to communicate in writing
Ability to transcribe in English from audio or digital recordings

PERSONAL SUITABILITY:
Effective interpersonal relationships
Dependability and Flexibility
Initiative
Thoroughness
Discretion

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
EXPERIENCE:
Recent* experience using PRIME (Police Records Information Management Environment)

Experience using police computer applications and programs such as CPIC, JUSTIN, and PIRS.

Experience in transcribing from audio or digital recordings

*”Recent” means experience obtained within approximately the last 2 years.

ORGANIZATIONAL NEEDS:
Preference may be given to RCMP employees impacted/affected by work force adjustment.

In support of achieving a diversified workforce, consideration may be given to candidates self-declaring as belonging to one of the following employment equity groups: Aboriginal peoples, persons with a disability, visible minorities, and women.

OPERATIONAL REQUIREMENTS:
Willingness and ability to work overtime as required.
Willingness and ability to travel as required.

Conditions of employment

Enhanced Reliability Status.

Other information

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

A written exam may be administered.

A situational exercise may be administered.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

An interview may be administered.

Reference checks may be conducted.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Correspondence related to this process will be communicated by email wherever possible. On your application, please include a valid email address. It will be your responsibility to notify the board should this information need updating.

Acknowledgment of receipt of applications will not be sent; we will only contact those who are being considered further.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc . As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled “To apply as a police officer, you must not have”, as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.