Client Services Clerk

Important messages

Candidates must clearly demonstrate IN THEIR SCREENING QUESTION RESPONSES how they meet EACH of the education and experience factors listed in the Essential qualifications using concrete examples. Resumes will ONLY be used as a secondary source to validate the experience described in the screening question responses. Failure to provide the required information in the screening question responses WILL result in your application being rejected.

The screening questions may take some time for candidates to complete. Please leave yourself sufficient time to complete the screening questions.

Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed. Asset qualifications may be used to select the right-fit or may be used to manage the volume of candidates. Candidates will be asked to indicate how they meet the asset qualifications by answering to the screening questions created for those competencies.

Applicants must apply on-line.

The client organization will only accept on-line applications submitted through the Public Service Resourcing System (PSRS). This system has many benefits for applicants including that you can:

- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications,
- verify the status of your application and notification(s), at any time,
- be notified electronically of assessment details and results.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

Work environment

At SSC your job will matter. We are working hard to change the landscape of information technology for the Government of Canada. We are modernizing, securing, and supporting critical IT programs and services for Canadians. We are looking for dedicated employees that want to make a difference and that will be part of our exciting journey for years to come.

If you are an individual who wants a rewarding career with an innovative organization, we need you. If you are dedicated, creative, and motivated, we need you. If you are eager to provide modern shared services that improve government service delivery to Canadians, we need you.

We look forward to working with you in the coming years and will support your career while you support our business. We encourage you to be a part of our team for at least two to three years to ensure business continuity.

Intent of the process

**COLLECTIVE PROCESS** A pool of qualified or pre-qualified candidates may be established from this process and may be used to staff similar positions within Shared Services Canada (SSC) with various tenures and/or with various security profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or employer-approved alternatives (see Note 1).

Notes:
1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable* combination of education, training and/or experience.

*An acceptable combination of education, training and/or experience described as successful completion of two years of secondary school, plus three years of experience in the administration field, i.e. such as an administrative clerk or support clerk.

Proof of education will be required prior to appointment.

Degree equivalency

EXPERIENCE

Experience in providing administrative support services;

Experience researching, analyzing and/or synthesizing information from various sources;

Experience in preparing correspondence;

Experience in tracking data (i.e. documents and work assignments);

Experience using Microsoft Office Suite (Word, Excel).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Various linguistic profiles (English Essential, French Essential or Bilingual Imperative (BBB/BBB) or other linguistic profiles for the position to be staffed).

Information on language requirements

ABILITIES

Ability to plan, organize and prioritize work in order to meet deadlines;

Ability to communicate effectively orally;

Ability to communicate effectively in writing;

Ability to provide status updates to clients on issues related to processes, procedures and/or requirements

Ability to work under pressure.

PERSONAL SUITABILITY

Judgment

Initiative

Reliability

Effective interpersonal skills

Client Service Oriented

Thoroughness

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE

Experience in providing advice, guidance and information to clients;

Experience providing support services to Senior Management;

Experience providing support services in Human Resources;

Experience providing support services in Finance.

Conditions of employment

The following security requirements may be applied to each appointment, as needed: Reliability, Secret, Top Secret.

Other information

Reference checks may be sought.

An interview may be administered.

A written exam may be administered.

We encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above mentioned groups. Selection for some jobs may be limited to members of these groups.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.