Mail and Records Operations Support

Intent of the process

A pool of partially or fully qualified candidates may be established to staff similar or identical positions at Indigenous and Northern Affairs Canada (INAC) with various linguistic profiles (French essential, English essential, BBB/BBB.) and/or requirement as well as tenures and/or the security clearance (reliability or secret), which may vary according to the position being staffed.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma.

Degree equivalency

EXPERIENCES:

Experience in providing reception services by telephone, e-mail or in person.

Experience in conducting document and file searches for clients and ensuring follow-up.

Experience in the creation and control of documents both paper & electronic.

Experience in Records Management Operations and/or Mail & Courier Services Operations.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Experience in working with Livelink Records Server and GCDOCS.

Experience in working with iRIMS.

Experience in working with an electronic document management system.

Experience in working with Hummingbird DM.

Experience in working with Canada Post Operations.

Experience in working with Purolator’s shipping & tracking system.

Experience in working with Quick Messenger Service shipping & tracking system.

Experience in working with an Electronic Telephone Directory.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

KNOWLEDGE:

Knowledge of the mandate and organizational structure of the Department.

Knowledge of file classification systems of Records / Information Management, and of procedures relating to file creation, retention, storage and access

Knowledge of the Access to Information and Privacy Acts and the Library and Archives of Canada Act.

Knowledge of word processing and electronic mail software.

Knowledge of mailroom procedures and electronic shipping tools operations.

ABILITIES:

Ability to analyze information requests from clients.

Ability to classify documents rapidly and accurately.

Ability to organize.

PERSONAL SUITABILITIES:

Effective interpersonal skills.
Judgement.
Initiative.
Detail oriented.

The following may be applied / assessed at a later date (may be needed for the job)

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS

Indigenous and Northern Affairs Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal Persons.

Conditions of employment

Secret security clearance

Other information

Reference checks will be sought.

An interview will be administered.

A test will be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.