Program Advisor (Editorial Assistant)

Important messages

Your responses to the screening questions may be used to assess the ability to communicate effectively in writing

Candidates must clearly demonstrate how they meet the essential and asset education and experience factors listed by answering the screening questions. Candidates should provide concrete examples demonstrating how they meet the experience and education required, including how they performed the experience sought. A listing of your work experience is insufficient. Failure to provide sufficient information may result in the candidate being screened out. Please note that in accordance with the Public Service Employment Act, persons eliminated from consideration in an internal appointment process are to be provided with an opportunity to discuss the decision to eliminate them from further consideration. If you wish to discuss the decision, please refer to the contact information of this advertisement. Notifications related to this appointment process will be posted on GC Jobs. Please check the GC Jobs site on a regular basis for any current and/or future postings..

We strongly encourage applicants to submit their applications on-line.

Following are some of the benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Persons requiring accommodation preventing them from applying on-line are asked to contact the resource person identified on the job advertisement prior to the closing date.

Duties

Key activities include:
- Supporting program/service delivery, implementation or transformation in a constantly evolving environment
- Providing advice, guidance and path-finding support to staff and management on processes to ensure accurate and consistent application of writing standards (using a style guide and lexicon)
- Supporting the development or delivery of training materials to staff
- Providing feedback and coaching to Content Writers and Content Advisors
- Editing content in both official languages, ensuring it is in plain language suitable for the web
- Working in a project environment and providing support to advance project outcomes
- Monitoring accuracy and effectiveness of project processes, analyzing findings, reporting on results (including quality and trends) and making recommendations for improvement
- Supporting the coordination and preparation of work packages and content for publishing

Work environment

Service Canada is modernizing functional and procedural guidance tools for processing agents of the Canada Pension Plan (CPP), Old Age Security (OAS) and Employment Insurance (EI) programs. Two initiatives are underway that will provide the respective processing networks with improved access to policy, procedures, and work tools.

We are currently seeking Program Advisors to support both initiatives (Pensions e-Tool and EI Online Reference Tool). Program Advisors will support Senior Editors, revise written material and work with Writers and Content Advisors to ensure accurate and consistent application of writing standards in addition to other project support work. This opportunity will be of interest to those who have a strong background in editing content for the web in both official languages and to those who would like to gain program knowledge and expertise. If you are looking for an opportunity to work on a challenging and fast-paced national project, you are the person we are looking for.

Intent of the process

A pool of qualified candidates will be established from this process to staff similar positions within Employment and Social Development Canada in the National Capital Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

ED1: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES:

EX1: Experience working in a project environment or supporting program/service delivery.

EX2: Significant* and recent** experience editing text in both official languages.

EX3: Experience providing advice and guidance to others on writing and editing in a professional work environment.

EX4: Experience in writing and editing in plain language for the web.

EX5: Experience collaborating, negotiating or consulting with stakeholders.

* “Significant” is defined as the depth and breadth of experience associated with the performance of a broad range of activities related to leading service or projects or program delivery activities for at least two (2) year. Complexity will be assessed based on the scope and diversity of activities and the degree of autonomy.

** “Recent” is defined as experience gained within the past five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION:

AED1: Graduation with a degree from a recognized postsecondary institution in translation, linguistic, revision or in a field relevant to the duties of the position.

Degree equivalency

EXPERIENCES:

AEX1: Experience developing, providing input to, or maintaining a style guide or lexicon

AEX2: Experience developing or delivering training materials for a broad audience

AEX3: Experience publishing content for the web

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:

A1: Ability to apply the principles and practices of text revision, language usage, composition, style and grammar
A2: Ability to respond to multiple demands under strict deadlines.
A3: Ability to plan and organize
A4: Ability to communicate effectively orally
A5: Ability to communicate effectively in writing

PERSONAL SUITABILITIES:

PS1: Effective interpersonal skills
PS2: Attention to detail
PS3: Teamwork
PS4: Dependability
PS5: Judgment

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS:

Operational requirements may vary depending on the position being staffed and may include any of the
following:

- Willingness and ability to work overtime as required, on short notice.

Conditions of employment

Reliability Status security clearance

Other information

PLEASE NOTE: All communication regarding this process will be administered via email (including issuing screening results, and sending invitations for written tests and interviews). It is the candidate's responsibility to provide a valid email address and update their personal information when it changes. Your email address must accept emails from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Proof of your education credentials will be requested during the process, it is your responsibility to ensure they are available upon request.

Please note that a top down assessment approach may be used during this process to manage volume.

Random selection selection may be used at any time during the process to identify which applicants will be further assessed.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Screening of applications or selection of candidates may be based on asset qualifications, operational requirements, or the organizational needs, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact the resource person identified on the job advertisement prior to the closing date..

We thank all those who apply.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.