Operational Communications Centre (OCC) Shift Supervisor

Important messages

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

It is insufficient to state only that the requirement is met or to provide a listing of current responsibilities. Candidates must provide concrete examples demonstrating how they meet the requirements. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN YOUR ELIMINATION FROM THE PROCESS.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Intent of the process

This process will initially be used to staff one position on an indeterminate basis, to establish a pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM) for similar positions with various tenures (i.e. indeterminate, term, deployment, and acting).

Should a CM be found qualified and selected for appointment, they will not become a PS.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternative.*

*Proof of education in the form of a diploma or official transcripts will be required.

Degree equivalency

Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or possess an acceptable combination of training and/or experience.

Significant** experience as an Operational Communications Centre Operator 9-1-1 dispatcher.
Experience in the administration of a 9-1-1 emergency communications centre.

**Significant is defined as the depth and breadth of experience normally associated with approximately two years of experience.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs.
Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
Ability and willingness to meet and maintain the medical profile standards established for the position.
Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to supervise.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented
Reliability

Conditions of employment

Top Secret security clearance - RCMP Top Secret Security Clearance.
Successful applicants will be required to obtain and maintain a RCMP Security Clearance throughout their employment. Positions filled will have security clearance requirements at the following levels: RCMP Reliability Status, Secret or Top Secret. This requires a Security/Reliability Interview, and a field investigation in matters of Criminal Activities, credit/finances, education, employment, reference, etc.
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs.
Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
Ability and willingness to meet and maintain the medical profile standards established for the position.
Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

Interested persons must meet each essential qualification to be appointed to the position.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please click 'Apply online' below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

For this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.