IT Client Services Technician - Casual Inventory

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

An inventory advertisement allows a continuous intake of applications, over as long a period as desired. This inventory has no closing date, although one may be added in the future. Once a candidate has submitted their application it will stay active in the inventory (assuming it meets the essential screening criteria) for 180 days. At the end of that period, candidates will need to refresh their application to ensure it stays active in the inventory. 15 days prior to the end of the 180 day period, candidates will receive a notice to their PSRS profile instructing them that their application will expire unless it is refreshed. Candidates are also able to withdraw their application from the inventory anytime they desire.

Intent of the process

The candidate pool resulting from this selection process may be used to staff similar positions on a casual basis.This inventory is for casual employment which is a temporary employment of 90 working days or less, in a calendar year.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

EDUCATION
Successful completion of a two (2) year acceptable post-secondary educational program in computer sciences, information technology, information management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Degree equivalency

EXPERIENCE
Experience in the troubleshooting, diagnosis and resolution of computer hardware and software problems in a networked Windows 7 or Windows 10 environment.
Experience in providing information technology support to computer users.
Experience in common desktop operating systems, Microsoft Office applications and email systems.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
A degree from a recognized post-secondary institution with specialization in computer science, information technology, information management or another specialty relevant to the position

Degree equivalency

OCCUPATIONAL CERTIFICATION:
Certifications such as: Information Technology Infrastructure Library (ITIL), A+, Networking +, Microsoft Certified Solutions Expert (MCSE) or other certifications relevant to Information Technology.

EXPERIENCE:
Experience in a provincial or federal correctional environment.
Experience in Active Directory account management.
Experience in managing IT assets.
Experience in supporting Blackberries in an enterprise environment.
Experience in the analysis and evaluation of user requirements.
Experience in a help desk or call centre environment.
Experience in using a ticket tracking system such as Axios Assyst.
Experience in providing IT training to computer users.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENT:
Willingness to travel / need to travel occasionally
Must be able to work unexpected overtime that may be required from time to time, this may include on-call, standby, call-back or after hours work
Must possess and be able to retain a valid driver`s license that conforms to provincial requirements.

Conditions of employment

Reliability Status security clearance

Other information

Reference checks may be sought.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

The Correctional Service of Canada is dedicated to supporting inclusive, barrier-free selection processes for all candidates. At any time during a selection process, candidates may request an accommodation to facilitate their assessment in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. Please visit https://www.canada.ca/en/publicservicecommission/jobs/services/publicservicejobs/informationcandidates/accommodations.html for additional information on accommodation in a selection process. Alternatively, you may direct any specific enquiries to the departmental contact identified on this advertisement.

For general information when applying on a selection process, visit https://www.canada.ca/en/public-service-commission/jobs/services/public-servicejobs/ information-candidates.html.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.