Operational Chief

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers for 2017? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

Intent of the process

This process will be used to staff a term position and a pool will be created to staff similar or identical positions with various tenures within PSPC with various language requirements and/or profiles.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum) "Your cover letter may be used to assess your ability to communicate effectively in writing."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :
A secondary school diploma or a recent* experience in an operational environment

NOTE:
* Recent experience is defined as experience acquired within the last two (2) years.

Degree equivalency

Experience :
Ÿ *Recent and **significant experience managing people.
Ÿ Experience in providing customer service including respond to client requests and ensure follow-up.
Ÿ Experience writing reports, planning for achieving the objectives of production, and making recommendations to management.
Ÿ Experience to provide strategic advice and guidance to managers, clients and service providers.

* Recent is defined as acquired within the last two (2) years.

** Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a minimum period of accumulative 24 months.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Abilities:
Ÿ Ability to organize and plan the workload according to priorities.
Ÿ Ability to resolve working issues.
Ÿ Ability to communicate effectively orally and in writing.
Ÿ Ability to work under pressure in an operational environment of high level of production with tight deadlines.

Skills :
Ÿ Effective interpersonal relationships
Ÿ Client Service Competency Level 2: Ensures high-quality client service.
(http://intranet.tpsgc-pwgsc.gc.ca/rh-hr/carriere-career/competences-competencies/scniv-cslev-comp-eng.html)
Ÿ Initiative
Ÿ Reliability
Ÿ Judgment

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements
Ÿ Willingness to work overtime with short notice

Conditions of employment

Reliability Status security clearance - Other conditions of employment
Ÿ Use security equipment while on site
Ÿ Ability and willingness to work in a noisy operating environment

Other information

VERY IMPORTANT NOTE:
Candidates MUST provide a cover letter and resume. You must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications and asset qualifications section. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach would be to use the wording of each experience criterion as a heading and then write one or two paragraphs demonstrating that you have the required experience and ensure that clear and accurate details are provided. The resume may be a secondary source to confirm the experience described in the cover letter.

APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL NOT BE GIVEN FURTHER CONSIDERATION.

Candidates must meet the essential qualifications to be appointed to a position.

A random pre-screening of candidates' applications could be done.

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

Failure to respond to communications may be construed as a withdrawal from this process.

Please note that in addition to all assessment methods, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

A written exam will be administered.

Interviews will be conducted.

Reference checks will be conducted.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Public service employees found qualified in this process may be considered for acting, assignment, deployment or secondment.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.