Support Technician - Infrastructure

Intent of the process

The result of this process will be used to staff on a temporary basis. Indeterminate opportunities are anticipatory and may be staffed if a position should become vacant. A pool of qualified candidates may be established from this process to staff similar positions with various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 4,000 words (maximum) "The candidate’s COVER LETTER will be the primary screening tool. Candidates must clearly demonstrate in their cover letter how they meet each education and essential qualification outlined in the Statement of Criteria. Resumes will be used as a secondary source to validate the education and experience described in the cover letter. Cover letters must include subheadings for each qualification and a short paragraph outlining how, when and where the candidate obtained the experience."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of a two year diploma program at an acceptable post-secondary educational program in computer science, information technology, information management or another speciality relevant to the position

Degree equivalency

Experience:
• Providing IT related client service
• Providing user training
• Microcomputer setup

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities:
• Ability to communicate orally
• Ability to communicate in writing
• Ability to diagnose and solve day-to-day operational and technical problems.
• Ability to organize and prioritize workload

Personal Suitability:
• Effective interpersonal skills
• Dependable
• Discretion
• Initiative
• Client Service orientation

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications - Experience:
• Experience in network administration
• Experience providing Windows 7 support
• Experience providing MSOffice support
• Experience administrating Active Directory
• Experience with Incident/Service Management system

Organizational Needs:
Indigenous and Northern Affairs Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

Operational Requirements:
• Willingness to work overtime
• Possession and maintenance of a valid driver’s licence
• Ability to travel regularly for extended periods (3-5 days)

Conditions of employment

Secret security clearance

Other information

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Persons are entitled to participate in the appointment process in the official language of their choice.

On-line applications are strongly encouraged in order to take advantage of the many benefits of using the electronic recruitment system. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date. Please provide an explanation as to why you are not applying on-line for consideration.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.