Human Resources Service Desk Agent

Important messages

Are you a Royal Canadian Mounted Police civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. Contact the Shared Services Canada Human Resources Service Desk at for more information.

We encourage applicants to identify any skills, competencies and/or experiences you have acquired through your employment with the Canadian Armed Forces (CAF), if applicable.

Work environment

At SSC your job will matter. We are working hard to change the landscape of information technology for the Government of Canada. We are modernizing, securing, and supporting critical IT programs and services for Canadians. We are looking for dedicated employees that want to make a difference and that will be part of our exciting journey for years to come.

If you are an individual who wants a rewarding career with an innovative organization, we need you. If you are dedicated, creative, and motivated, we need you. If you are eager to provide modern shared services that improve government service delivery to Canadians, we need you.

We look forward to working with you in the coming years and will support your career while you support our business. We encourage you to be a part of our team for at least two to three years to ensure business continuity.

Intent of the process

Intent of this process is to staff 8 permanent positions in the Gatineau area. A pool of candidates will be established and may be used to staff similar positions of variable duration within Shared Services Canada in Gatineau, Ottawa, Montreal or Moncton.

Positions to be filled: 8

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma or employer-approved alternatives.
Candidates with foreign education credentials are required to provide proof of Canadian equivalency.

Degree equivalency

EXPERIENCE:

Experience delivering administrative and support services to clients (managers, advisors and employees).

Experience using Microsoft Office Suite (Word, Excel and Outlook).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Ability to establish priorities, organize workload and meet tight deadlines.

Ability to communicate effectively in writing.

Ability to communicate effectively orally.

Reliability

Initiative

Client Service Oriented

Attention to details

Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience working in a service desk.

Experience working providing administrative support in Human Resources (HR)*.

Recent(1) experience in entering, correcting, searching and manipulating data in an HR Management System, such as PeopleSoft and HRMS (Human resources management system).

Experience in maintaining data and generating statistical reports in an electronic/technological environment using specialized software, and maintains files, records, correspondence, case tracking or logs and Bring Forward systems.

* HR activities encompasses: classification, recruitment and staffing, strategic planning workforce analysis, recognition, training, orientation, staff relations, official languages, work force adjustment, workplace relations, performance management, occupational health and safety, delegation and employment equity.

(1)Recent is defined as experience acquired with the performance of the functions within the last three (3) years.

Willingness and ability to work occasional overtime.

Conditions of employment

Reliability Status security clearance

Other information

The candidates MUST answer online screening questions at the time of application. You must provide concrete and detailed examples to clearly demonstrate how you meet the essential qualifications of education and experience as well as the assets qualifications, if applicable. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach is to demonstrate that you have the required experience and provide examples to support your sayings, and ensure that clear and accurate details are provided. The curriculum vitae will be a secondary source to confirm the experience described in the online screening questions tool. You do not need to provide a cover letter.

A written examination will be administered.

An interview will be administered.

Reference will be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. For foreign credentials, the Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at www.cicic.ca

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
Failure to respond to communications may be construed as a withdrawal from this process.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.