Support Technician Infrastructure/Operations - Anticipatory

Important messages

We strongly encourage candidates to submit their applications on-line.

Following are some of the benefits associated with applying on-line:

• Candidates can create and manage their accounts in the Public Service
Resourcing System (PSRS) and apply to job opportunities as long as an
internet connection is available.

• Candidates can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify
them, if necessary, before submitting the application.

• Candidates can modify their application/resume at any time BEFORE the
closing date indicated on the job advertisement.

NOTE: Candidates must clearly demonstrate, by responding to the preselection
questionnaire, how they meet the education and experience factors listed in
the essential and asset qualifications.

You must provide clear and concrete EXAMPLES and DETAILS of how you meet
this requirement including WHEN, WHERE and HOW you obtained this
experience. It is recommended that you describe the examples in specific
terms, providing sufficient details so that the Assessment Board can clearly
understand the circumstances. Content of your response must be supported by
your CV/résumé. SHOULD YOU INDICATE IN YOUR RESPONSE "PLEASE REFER
TO CV/RÉSUMÉ" YOUR APPLICATION WILL BE REJECTED. Lack of EXAMPLES
and DETAILS may result in your application being rejected as the Assessment
Board will have insufficient information to determine if the requirement is met.

*Various positions with different profile could be filled with this process. It is
not necessary for a candidate to have all the asset qualifications to be
appointed to a position. Asset qualifications could be used to determine the
best fit for a given position based on the profile.

Intent of the process

A pool of qualified candidates will be established. This process may be used to
staff similar positions with various tenures, linguistic profiles and security clearance levels, within Library and Archives Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Successful completion of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.
OR
An acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:

Experience installing and providing support for equipment and software applications and IT service delivery;

Experience in technology and administrative support in a network environment with Microsoft Windows 7, 8 or 10 and Microsoft Office suite.

Recent* experience using a software tool to manage incidents and service
requests.

*Recent experience means within the past two (2) years.

Experience in IT communications to users.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Degree from a recognized post-secondary institution in computer science, information technology, information management or another specialty relevant to the position being staffed.

ITIL (Information Technology Infrastructure Library) Certification.

Degree equivalency

Experience in administrating and programming
Service Centre System Manager (SCSM).

Experience with Polycom videoconferencing equipment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:

Knowledge of Windows 7,8 or 10 and Microsoft Office Suite;

Knowledge of the components and capabilities of various microcomputer hardware;

Knowledge of incidents and service requests life cycle;

Knowledge of troubleshooting techniques suitable to a LAN environment.

Abilities:

Ability to work independently and as a member of a team.

Ability to plan and organize.

Ability to communicate orally

Ability to communicate in writing.

Ability to work under pressure.

Personal suitability:

Effective interpersonal relationships.

Judgement.

Initiative.

Reliability.

The following may be applied / assessed at a later date (may be needed for the job)

Must be able to work in different LAC buildings in the NCR.

Must be able to perform overtime work as required on short notice.

Physical work required related to move IT equipment.

Conditions of employment

Reliability Status security clearance

Other information

Assets qualifications (others qualifications) could be used at the preselection
phase.

The positions are located in Gatineau.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Indeterminate employees at the same group and level or equivalent will be
considered for deployment. If no deployment is made, applicants from other
groups and levels will be considered in the advertised appointment process.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official
language of their choice.

“LAC’s Employment Equity Plan includes objectives for correcting the under-representation of designated groups under the Employment Equity Act (visible minorities, Aboriginal peoples, persons with a disability, women) within certain occupational groups. In the context of this selection process, employment equity may be used as an organizational need to fill one or more positions by a qualified person who is a member of a designated group. Accordingly, if you are a member of one of these designated groups and you wish to be considered for placement using the employment equity criterion, you must ensure you self-identify for this purpose at the time of application.”

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.