Monitoring and Performance Management Officer

Work environment

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Intent of the process

There is currently one (1) indeterminate position to staff, bilingual imperative BBB/BBB. However, a pool of partially qualified candidates may be established through this process to staff identical or similar positions, within Public Services and Procurement Canada (PSPC) with various bilingual language requirements, security requirements and tenures (indeterminate or term).

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 9,999 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

NOTE: You must provide concrete and detailed examples in your cover letter to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications and asset qualifications section. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL NOT BE GIVEN FURTHER CONSIDERATION.

Education:
A college diploma, a university degree OR a secondary school diploma combined with work experience related to the position.

Degree equivalency

Experience:
Experience in developing, monitoring and analyzing a supplier's* performance against performance targets set out in a Service Level Agreement or Service Standards
Experience researching issues, developing options, making recommendations to management and implementing solutions
Experience participating in work teams engaged in the development of change management plans and strategies
Experience interpreting and applying policies pertaining to a service delivery program
Significant** work experience in the travel industry

* Supplier is defined as a non-government organization (NGO)
**Significant is defined as having performed the functions over a period of three (3) or more years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:
Knowledge of travel industry trends
Knowledge of approaches used by Travel Management Companies to manage operations

Abilities:
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to negotiate
Ability to plan, organize and manage multiple initiatives simultaneously under tight deadlines

Personal Suitability:
Effective Interpersonal Skills
Integrity
Thoroughness
Client Service Competency Level 2: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

The following may be applied / assessed at a later date (may be needed for the job)

Education:
Post-secondary education in the field of travel.

Degree equivalency

Experience:
Experience negotiating complex agreements with a variety of travel industry suppliers.
Experience extracting reports from travel industry systems, such as Sabre, Amex@Work, Apollo, Concur, Fraedom etc.
Experience in working with Expense Management Tools
Experience conducting an audit, evaluation or assessment of a program or service and making recommendations

Operational Requirement:
Must be willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Other information

PLEASE APPLY ONLINE. Applications sent by email will not be accepted.

A test may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Assets qualifications may be used at the screening stage.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

If you have a Personal Record Identifier (PRI), please include it in your application.

You must provide proof of your education credentials later in the selection process.

Persons are entitled to participate in the appointment process in the official language of their choice.

You MUST clearly demonstrate in writing how you meet the Education, Experience and Asset Qualifications requirements in your cover letter. Please provide concrete examples and describe the work/duties you have performed. Failure to do so will result in your application not being considered further during the screening process.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.