Dissemination Officer - "Contact us" team

Important messages

Only the applications submitted online will be accepted.

Duties

Join the Contact-Us team, Statistics Canada's Contact Center!

The main responsibilities of a dissemination officer are:
• Respond to entry-level inquiries and redirect more complex issues to the appropriate focal points.
• Help the public navigate our website to find different Statistics Canada products and services.
• Reset the passwords of our respondents.
• Validate the legitimacy of a survey or an interviewer.

Statistics Canada produces high quality statistics that help Canadians better understand their country, population, resources, economy, society and culture. The public can join the Contact Us team by telephone or email. *Please note that our dissemination officers do not solicit.

Work environment

We are located in the East tower of the Guy Favreau Complex, at 200 René-Lévesque Blvd. West, in Montreal.

Intent of the process

We intend to staff positions for a duration of 12 months with a possibility of extension. A pool of qualified candidates will be created and could be used to staff similar positions for various durations within the Montreal office.

Positions to be filled: 4

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience in transmitting information to a variety of different types of clients, guiding them and responding to their requests.

Experience in using Internet Explorer and various software packages, like Microsoft Office or other word processing, spreadsheet and presentation software.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Two years of postsecondary studies completed with a specialization in Social sciences (1) or Statistics.

(1) “Social sciences” include economics, political science, sociology, accounting, commerce, business administration, anthropology, demography, history, psychology, geography, criminology, agriculture, environmental studies and other disciplines associated with the social sciences. “Library/archival work” includes gallery- and museum-type functions.

Degree equivalency

Work experience in data dissemination and/or collection in a statistical environment

Recent and significant (2) work experience in a call centre environment.
(2) Recent and significant experience is defined as experience acquired during a period of one year full-time over the past three years

Experience in help desk practices and procedures.

Experience in techniques of software troubleshooting.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge of client service techniques used in a call centre environment
Knowledge of Statistics Canada’s surveys, products and services

Ability to interpret statistical data tables
Ability to plan and organize
Ability to offer a customised service
Oral communication
Written communication

Reliability
Team player
Thoroughness
Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

Employment equity may be used to address underrepresentation of designated groups.

You must be willing and able to work overtime, as required and on short notice.

Conditions of employment

Reliability Status security clearance

You must be available and willing to work any shift between 7:30 a.m. and 10:00 p.m. (Eastern time) from Monday to Friday.

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.