Reference Number
DFO17J-015231-000378
Selection Process Number
17-DFO-CEN-EA-CCG-217867
Organization
Fisheries and Oceans Canada
Year
2017-2018
Days Open
18
Classification
GT04
City
Quebec
Type
External
Total
63
Employment Equity
26
(41.3%)
Screened out
0
(0%)
Screened in
62
(98.4%)
Employment Equity 41.3% 26
Screened Out 0% 0
Screened In 98.4% 62
Women 23.8% 15
Visible minority 17.5% 11
Indigenous 0% 0
People with disabilities 0% 0
English 17.5% 11
French 82.5% 52
Citizens 87.3% 55
Permanent Residents 0% 0
Operational Support Officer (CCG Help Desk)
Processes service requests, incidents reports and preventative or scheduled maintenance for systems supported by the Electronics and Informatics group of the Canadian Coast Guard; provides clients with first level support by performing an assessment and analysis of reported incidents and making attempts to resolve them; escalates service requests to higher support levels; communicate with national and regional support teams to effectively link and coordinate the resolution of service requests and manage feedback with internal and external clients.
The Canadian Coast Guard (CCG) owns and operates the federal government's civilian fleet, and provides key maritime services to Canadians. As a Special Operating Agency of Fisheries and Oceans Canada (DFO), the CCG helps DFO meet its responsibility to ensure safe and accessible waterways for Canadians. The CCG also plays a key role in ensuring the sustainable use and development of Canada's oceans and waterways.
The purpose of this process is to create a pool of candidates that will be used to fill operational support officer within the Canadian Coast Guard. Positions are located at the Québec city (Québec) Canadian Coast Guard Help Desk.
Positions to be filled: Number to be determined
Your résumé.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
High school diploma or an acceptable combination of education, training and (or) experience related to the position to be staffed.
Recognized IT or electronics training
Marine Communications and Traffic Services certificate.
Recent and significant experience* in providing support to remote users.
Recent and significant experience* working in a call center.
Experience in using Vessel Traffic Management Information System (VTMIS-INNAV).
Experience in the application of maritime navigation concepts.
Experience in managing user profiles in a Microsoft environment.
Experience in the assessment and validation of marine navigation data.
Experience in providing training.
* Recent and significant experience is defined as experience associated with having performed activities which are normally acquired during a period of at least one (1) year within the last five (5) years.
Bilingual - Imperative (BBB/BBB)
Information on language requirements
Knowledge of Microsoft Windows operating systems and Office suite.
Knowledge of Canadian Coast Guard organization, programs and services.
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to practice problem-solving.
Ability to analyze situations, develop recommendations and make decisions.
Judgment
Dependability
Attention to detail
Client service orientation
Good interpersonal skills
Reliability Status security clearance - *Note: The security status may vary depending on the position to be filled.
Willing and available to work overtime.
Shift work, 12 hour day shifts with the possibility of night shift.
7 days a week schedule.
Willing and available to travel on request.
Reference checks may be sought.
A written examination may be administered.
An interview may be administrated.
In order to manage the number of applications in this selection process, management may use top-down or random selection or any other options at various steps in the process to determine the number of candidates who will continue in the process.
Candidates from outside the federal Public Service may be required to pay for their own travel expenses for assessment.
You will have to provide proof of your original education credentials when requested.
Our intention is to communicate with candidates through emails and/or through the www.canada.ca/government-jobs applicant account. Candidates participating in this selection process must include in their application a valid email address and make sure that this address is functional at all times and that their system accepts messages from unknown users (some email systems block the receipt of these types of email).
ALL JOB APPLICATIONS MUST BE SUBMITTED ONLINE. NO APPLICATION WILL BE ACCEPTED BY EMAIL.
Persons are entitled to participate in the selection process in the official language(s) of their choice.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Preference will be given to veterans and to Canadian citizens, in that order.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.