Support Analyst, Infrastructure/Operations

Important messages

Important message:

PLEASE NOTE: Expertise in Networks and Servers OR Desktop OR Telecommunications is required for the different positions; the assets experience qualifications reflect these different expertise. Candidates can answer question(s) for one or more specialties. You must CLEARLY DEMONSTRATE how you meet each of these requirements by answering the online questions. It is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilitiesIt is not sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN, WHERE and HOW you acquired each qualification by giving CONCRETE EXAMPLES for both essentials and assets.

Intent of the process

A pool of fully qualified candidates may be established to staff similar or identical positions within Elections Canada with various tenures (indeterminate, specified periods) and with various linguistic profiles.

Positions to be filled: 5

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Essential qualifications:

Education:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTA: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

or

At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:

Recent* and significant** experience working in an IT infrastructure and/or Operations environment.

Recent* and significant** experience in IT technical investigations, analysis and documentation of technical issues and/or client’s needs.

Recent* experience in providing recommendations and/or support to various stakeholders concerning the resolution of IT issues.

Recent* experience participating in developing IT standards, processes or guidelines.

*Recent is defined as an experience having been acquired within the last five (5) years

**Significant is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of approximately two (2) years

The following will be applied / assessed at a later date (essential for the job)

English or French

Information on language requirements

Knowledge:

Knowledge of IM/IT solutions deployment and release management processes.

Knowledge of IT Service Management processes.

Knowledge of one or more of the following:
- IT network OR
- server infrastructure OR
- telecommunication.

Knowledge of basic IT Security principles.

Competencies:

Analytical Thinking
Client Focus
Results Orientation
Teamwork

Abilities:

Ability to analyze complex issues, formulate options and make recommendations.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:

Education:

College Diploma of 3 years or more in an IM/IT discipline.

Possession of one or more relevant professional certification that applies to an IM/IT position (e.g. A+, Microsoft, etc).

Degree equivalency

Experience:

General Infrastructure:

Recent* experience in applying Information Technology Infrastructure Library (ITIL) processes and best practices (e.g. Change management, Availability management, Capacity management, etc.).

Recent* experience in writing technical specifications and documentation.

Recent* experience in a service Desk environment.

Recent* experience in IT Asset Management lifecycles, processes, systems and tools.

Networks & Servers:

Recent* and significant** experience supporting and maintaining IT networks.

Recent* experience working with data centre operational procedures including daily inspections, monitoring, change control processes, system logging, network backups and disaster recovery.

Recent* experience maintaining and updating documentation about the network topology and architecture.

Recent * experience engineering, provisioning, implementation and hardening of server systems.

Recent* and significant** experience using Virtual Environment tools ex: VMWARE

Recent* and significant** experience using Mail systems, backup systems and network tools.

Desktop:

Recent* and significant**experience configuring, documenting, and testing of informatics infrastructure services related to desktop engineering.

Recent* and significant** experience troubleshooting of hardware and software related to desktop technology.

Telecommunications:

Recent* and significant** experience supporting and maintaining telecommunication solutions, ex: VOIP, IVR, VRS, ACD, mobile 3GT/4GT/LTE networks.

Knowledge:

Knowledge of the System Development Life Cycle (SDLC).

Knowledge of network protocols such as, but not limited to: DHCP, IMAP, TCP/IP, FTP, etc.

Knowledge of recent trends in IM/IT in the area of mobile devices and workplace technology.

Knowledge of Microsoft Windows and/or Linux Operating Systems.

Knowledge of Microsoft Office products, ex: Outlook, Word, Excel

Knowledge of IT Asset Life Cycle processes.

Conditions of employment

Reliability Status security clearance

Other Conditions of Employment:

Consent to observe strict political impartiality and neutrality for the duration of employment.

Availability and consent to work overtime.

Other information

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials and occupational certification if applicable.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

The client organization will accept applications on-line only.

Following are some of the benefits associated with applying on line:

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.

Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

Applicants can verify the status of their applications, at any time.

Applicants can be notified electronically of tests or interviews and results.

For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.