IT Support Officer

Important messages

The organization will accept on-line applications only. All job applications must therefore be submitted through the Public Service Resourcing System.

How to Apply

Respond to Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.
2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications (Other Qualifications Section)

You must indicate "no" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “no” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “yes” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Duties

The IT Support Officer’s responsibilities could include:
• Delivering information technology (IT) services and tools for the Information Services and Solutions Team (ISST) and its partner organizations
• Providing expert technical advice and assistance to clients
• Developing and recommending solutions to IT issues.

Work environment

Created in November 2014, the Administrative Tribunals Support Service of Canada (ATSSC) is responsible for providing support services and facilities to 11 federal administrative tribunals by way of a single, integrated organization.

Our offices are located in the downtown Ottawa area.

We are a new organization looking for dynamic and enthusiastic persons open to new ideas.

Intent of the process

Position Title:
IT Support Officer

The position to be staffed has a BBB/BBB linguistic requirement.

A fully or partially assessed pool may be created and may be used to staff similar positions at an identical or equivalent group and level with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC) in the National Capital Region.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Another specialty relevant to the position to be staffed could include the following:
• Engineering

Definition of combination of education, training and/or experience:
The acceptable combination of education, training and/or experience (in lieu of successful completion of two years of an acceptable post-secondary educational program) must be demonstrated by having acquired on-the-job training and at least five (5) years of IT related experience.

It is the candidate's responsibility to obtain all required documentation as outlined in the following Notes below.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
4. Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

Degree equivalency

EXPERIENCE

*Significant and **recent experience providing services in at least one of the following areas: application development OR IT Security OR Infrastructure OR IT Support.

**Recent experience in providing technical support to various stakeholders concerning the resolution of IT related problems.

Experience working as part of an IT project team.

Definitions:
*Significant" refers to the depth and breadth of experience associated with the performance of a broad range of related activities which were primarily the candidate's responsibility. It will be assessed on the basis of the scope, complexity and the diversity of the work performed as well as the autonomy required of the candidate to perform the activities. This level of experience is normally achieved through the performance of relevant duties on a regular and continuous basis for a period of 18 months.

**Recent experience is defined as the experience acquired within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
English Essential

Information on language requirements

KNOWLEDGE

Knowledge of current developments in information technology.

ABILITIES

Ability to resolve IT related problems.
Ability to provide advice to clients.
Ability to communicate technical information to a non-technical audience.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

PERSONAL SUITABILITY

Judgment
Client-service oriented
Analytical thinking
Effective interpersonal skills
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE

Experience in using the Agile methodology to develop applications.

Experience in working in a judicial or quasi-judicial work environment.

Experience in providing IT services to federal government clients.

OPERATIONAL REQUIREMENTS

Ability and willingness to work overtime and travel.

Conditions of employment

Various security profiles (reliability, secret)

Other information

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be used for the screening or when selecting candidates for appointment, therefore, if you meet the asset experience qualification(s) listed above, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Your résumé may be used to evaluate the ability to communicate effectively in writing.

Breadth and depth of the assessed qualifications may be considered.

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. The selection board may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.