Consumer Education and Financial Literacy teams in hiring mode!

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

We want to attract top talent, therefore we are focusing on your experience and competencies. To apply for this process, you:
• Don’t need to provide a cover letter (just a resume)
• Don't need to meet ALL the experiences listed below
• Answer pre-selection questions online

Although this advertisement is opened until March 2019, we invite you to apply as soon as possible as we intend on filling some positions very quickly.

Duties

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial literacy and raises consumers’ awareness of their rights and responsibilities.

To deliver on this mandate, FCAC draws on the skills and experience of a broad array of professionals, working at different levels and with different expertise. These include:
• web content writing and publishing
• project management and coordination
• stakeholder engagement
• educational program development
• event organization and planning
• workshop delivery and presentations
• data research and analytics
• team management

Work environment

FCAC is a separate agency that offers the same pension and benefits plans as the core federal public service. In addition, you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for an annual performance pay. We have our own classification system (RE and REX).

We are a passionate, enthusiastic and innovative team committed to protecting consumers by supervising federally regulated financial entities and by strengthening the financial literacy of Canadians. With a team of more than 100 employees and plans to grow, we strive to give you opportunities to meet your personal and professional goals in a respectful and inclusive workplace. We are located in downtown Ottawa.

If you are motivated, strategic and creative and want to join a dynamic team, FCAC is definitely for you!

Intent of the process

From this process, we may establish a pool of candidates for use in staffing a variety of positions at various levels ranging from junior officer through manager, with various tenures, language requirements and security levels.

We may appoint candidates by applying one or more of the following criteria:
• breadth, depth, type of specific asset experience
• matching individual experience assets or qualifications to the Agency’s needs
• level of one or more competencies/qualifications

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Diploma from a postsecondary* institution or an acceptable combination** of education, experience and/or training

*Postsecondary is a reference to education subsequent to high school and includes college, CEGEP or university programs
**Acceptable combination is defined as a minimum of a high school diploma and experience and/or training in a field relevant to the position, such as consumer or customer service, statistical analysis, or researching and writing expertise

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB, CBC/CBC

Information on language requirements

Knowledge of FCAC’s mandate, strategic priorities and/or financial literacy initiatives

Building Business Relationships
Innovative Thinking
Results Oriented
Service Orientation

Ability to communicate effectively in writing
Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

Degree from a recognized university with acceptable specialization in administration, commerce, finance, economy, education, communications or in any other field relevant to the work to be performed.

Degree equivalency

1-Experience in formatting documents, as well as producing charts and graphs

2-Experience in researching information for special projects or in preparation of meetings and events

3-Experience using IM/IT tools such MS Office Suite (Word, Excel, Outlook, PowerPoint, Project); Adobe Experience Manager (AEM); Adobe Analytics; Webcims; SGDDI, RDIMS, SharePoint, WebTrends, Fluid Surveys, to produce statistical reports and analysis

4-Experience in writing information documents, such as briefing material, executive summaries, minutes, letters or emails for the team, senior management or external stakeholders

5-Experience coordinating logistics and producing documents for committee meetings or events

6-Experience gathering and compiling information and preparing reports

7-Experience developing and implementing processes to optimize the work of the team or incoming request analysis

8-Experience participating and/or managing projects that contribute to strategic objectives

9-Experience in publishing on a Government of Canada website using a web content Management System

10-Experience preparing and/or administering contracts, tenders or service level agreement

11-Experience developing and maintaining partnerships and/or networks with individuals and/or organizations

12-Experience in researching, writing and communicating information on complex issues, including making recommendations to senior management

13-Experience in developing and/or reviewing educational material for the public related to financial products and services

14-Experience in managing employees

Knowledge of issues that impact consumers of financial products and services

Knowledge of the Canadian financial services sector

Initiative
Interpersonal Communication
Team Leadership

Other abilities/skills may apply, depending on the position being staffed

Willingness and ability to travel

Willingness and ability to work overtime

Conditions of employment

Reliability Status security clearance

Secret security clearance

Other information

You may be assessed using a variety of tools (email communication, online test, written examination, interview, presentation, recent and past performance assessment, reference check, etc.).

You are entitled to participate in the appointment process in the official language of your choice. Please indicate in your application your preferred official language.

All job applications must be submitted through the Public Service Resourcing System online. To submit an application on-line, please click on "APPLY ONLINE" below.

If you do not have Internet access, here are some suggested locations: campus career centres, libraries, community centres, Internet cafés, Canada/Student Employment Centres, and Public Service Commission (PSC) regional offices. You may also call 1-800 O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access location.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.