Program and Service Delivery Clerk (Inventory)

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available at specific locations, applicants who meet the qualifications may be contacted for further assessment.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and released Canadian Armed Forces personnel.

We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.

https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

If you currently work for the Federal Public Service, which includes Separate Agencies, you must clearly provide the following information on the front page of your resume.

- Personal Record Identifier (PRI)
- Name and location of the organization
- Status of employment (indeterminate or term)

Further details regarding the inventory can be found in the "Other information" section of this advertisement.

It is to your advantage to review this advertisement thoroughly prior to submitting your application. This includes the "Other information" section at the end.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and asset qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. You must clearly identify WHEN, AND WHERE the qualification was attained and substantiate HOW you meet the qualification by using concrete examples. Information you provide should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Work environment

As a Program and Service Delivery Clerk, you will have the opportunity to provide service delivery administrative functions and communicate with clients to obtain required information. You will be responsible for various duties, which may vary based on the program area and location of the position. You will use your ability to validate and analyze data for accuracy and to carry out fact finding activities to research information in order to determine entitlement. You will identify, prepare and refer complex cases

Other Duties may include:

Applying established procedures and guidelines related to the validation of information for both administration and program delivery.

Obtaining, inputting, maintaining and extracting data and documentation related to applications, claims, invoices, requisitions and other administrative forms.

Making payment or administrative decisions related to computer generated data on straight forward/non-complex applications that are complete and in compliance with the established criteria, procedures, guidelines and system authorities (e.g. adjudication of clerical audits to determine overpayment).

Referring cases, as per clearly established procedures and guidelines, to the appropriate level for decision.

Coordinating logistics for meetings/sessions, or committees (e.g. scheduling location, participants and follow-up).

Intent of the process

A pool of qualified candidates will be established for positions in the Ontario Region.

The pool may be used to staff similar positions within Employment and Social Development Canada, Service Canada, Ontario Region. It is essential that applicants specify which location/locations they are interested in. Applicants are encouraged to indicate ONLY the locations they are able to relocate or commute to from the locations listed below. (See "Other information" section regarding travel costs.)

Candidates who have been selected and accept a casual or term appointment will not be referred for subsequent casual or term opportunities until their current appointment ceases. They will however, remain in the pool until it expires or until they receive and accept an indeterminate offer from that process.

Occupancy at the Richmond Hill location is anticipated as early as June 2018. If you are made an offer of employment before this occurs, you may be required to work at an alternate location within the Greater Toronto Area for a temporary period of time.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or a satisfactory score on the General Intelligence Test 320 (PSC test approved as an alternative to a secondary school diploma).

Note: Successful completion of a two-year college diploma program or a university degree from a recognized institution will be accepted as meeting the education requirements for this position.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Degree equivalency

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience in using technology (e.g. e-mail, Internet and word processing).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative - CBC/CBC
Note: If you are applying for the English and Bilingual position, please ensure to select both on the application

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Working with Others
Client Focus
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Experience in working in a high-volume client service environment.

Experience in determining eligibility and entitlements to benefits and/or services

Ability in Arithmetic Calculation

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willing and able to work overtime as required.

Willing and able to work shift work.

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes

Other information

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENED INTO THE PROCESS.

INVENTORY DETAILS

Your application in this inventory will be active for 120 days. A notice that your application is about to expire will be posted to the "My Jobs" menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore, no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link "Update My Inventory Status" to reaffirm your interest.

If candidates are pulled from this inventory and are unsuccessful during the assessment phase, their application will not be given any further consideration for the duration of this inventory process, which ends January 4, 2019.
SUBMITTING APPLICATION

At time of application, you MUST provide concrete examples, in a paragraph or two, explaining WHEN, WHERE and HOW you obtained each EXPERIENCE criterion. Describe the examples in specific terms, providing sufficient details so that the screening board can clearly understand the circumstances. Content of your response must be supported by your résumé. Lack of examples and details may result in your application being rejected as the screening board will have insufficient information to determine if the screening criteria are met. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

The organization will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below. Persons with disabilities preventing them from applying on-line are asked to contact toll free number 1-800-645-5605.
Following are some of the benefits associated with applying on-line:
- You can create a profile and a résumé that can be used when applying for other processes without having to recreate a new application each time.

- You can modify your application/résumé at any time BEFORE the closing date indicated on the job advertisement.
- You can verify the status of your application, at any time.
- You can be notified electronically of tests or interviews and results.

EDUCATION:

You must provide proof of your education during the assessment phase. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. Please do not submit any documents until they are requested.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.
Failure to produce Canadian equivalency could result in being eliminated from the process.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

TRAVEL

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

COMMUNICATION

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

ASSESSMENT

A pass mark will be established for each essential qualification. Candidates must meet each essential qualification to be appointed to the position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

Please note that top-down and/or random selection may be used during this process.

You may be assessed using one (1) or more of the following tools: written exams, situational tests.

Your application submission may be used to assess Written Communication.

Reference checks will be sought.

Interviews will be conducted.

BILINGUAL IMPERATIVE POSITION

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.


** PLEASE NOTE: testing may be administered during the day, evenings and/or weekends. Assessment is planned to occur on an ongoing basis. Applicants should be available for assessment at any time. Alternative testing dates will be limited and only offered for extenuating circumstances: Illness (a medical certificate will be required) or Emergency Circumstances (verifiable). In addition, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users**

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.