Stream 1 - Manager / Stream 2 - Senior Advisor

Important messages

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing for insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process.

Please specify for which stream(s) you are applying.
Stream 1 - Manager
Stream 2 - Senior Advisor

***SCREENING QUESTIONS***
ESSENTIAL QUALIFICATIONS - In 300 WORDS OR LESS, please demonstrate how you meet each Essential Qualification.
ASSETS - In 200 WORDS OR LESS, please demonstrate how you meet each of your Asset. ***AE7 - 1000 WORDS OR LESS CAN BE USED***

Please note that knowledge and competencies will be partially assessed during the week of December 18th to December 22nd, 2017. It is the responsibility of the candidate to be available for online assessments during this time. The evaluation will not be postponed except for special circumstances and at the discretion of selection board.

The screening committee will use your answers to the screening questions to assess how you meet the essential and asset qualifications (education and experiences). No other documents, such as cover letter, will be considered at this phase. To reinforce this procedure, the option to attach a cover letter has been deactivated in the system.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples.

Are you a Royal Canadian Mounted Police civilian member or a civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. Contact the Shared Services Canada Human Resources Service Desk at for more information.

Work environment

At SSC your job will matter. We are working hard to change the landscape of information technology for the Government of Canada. We are modernizing, securing, and supporting critical IT programs and services for Canadians. We are looking for dedicated employees that want to make a difference and that will be part of our exciting journey for years to come.

If you are an individual who wants a rewarding career with an innovative organization, we need you. If you are dedicated, creative, and motivated, we need you. If you are eager to provide modern shared services that improve government service delivery to Canadians, we need you.

We look forward to working with you in the coming years and will support your career while you support our business. We encourage you to be a part of our team for at least two to three years to ensure business continuity.

We are especially in need of people who excel in the following areas
- Computer science or engineering
- Information technology
- Information management
- Cyber intelligence

Intent of the process

Shared Services Canada is seeking energetic and dynamic individuals with broad business experience and good analytical, writing and interpersonal skills. If you are looking for a work environment with progressive roles, rapid growth, and the opportunity to make a difference, then Shared Services Canada is a good fit for you. Shared Services Canada offers internal advancement in the forms of promotions and training, and invests in the professional development of its employees. If successful, you will be provided the opportunity to serve clients across the country, focus on critical IT fields, and collaborate with multi-disciplinary teams. Shared Services Canada has great facilities in the heart of downtown, and across the country in various locations. You will have access to new technology, and the ability to work alongside leaders and innovators in the field.

Take this opportunity to invest in yourself and become part of a holistic community focused on improving the lives of Canadians.

A pool will be established from this process and may be used to staff similar positions within Shared Services Canada with various language requirements, security, tenures and work locations which may vary according to the position being staffed.

Positions to be filled: 20

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, computer engineering, information technology, information management or another specialty relevant to the position to be staffed.

NOTE:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
COMMON TO EACH STREAMS:
E1 - Experience chairing or facilitating or coordinating meetings and working groups with clients or partners or stakeholders.
E2 – Recent* experience providing expert advice and solutions to management and clients on ***complex issues and diverse problems.
E3 – Significant** experience leading and managing complex projects involving multi-disciplinary teams.

EXPERIENCE FOR MANAGERS POSITIONS ONLY:
E4 - Experience in human resource management.

* RECENT is defined as experience normally gained within the last five (5) years.
** SIGNIFICANT is defined as the depth and breadth of experience associated with having performed a broad range of complex activities related to this task, which are normally acquired over two (2) years.
***Complex issues are defined as multi-dimensional, high risk elements, and involving multiple stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC
English or French Essential
English Essential
French Essential

Please note that positions with supervision in bilingual regions will be bilingual imperative level CBC.

Information on language requirements

KNOWLEDGE:
K1- Knowledge of business analysis or ITIL or project management.
K2- Knowledge of current IM/IT trends within industry and the Government of Canada.

COMPETENCIES:
C1- Client Focus
C2- Communication
C3- Problem Solving
C4- Vision and Strategic Direction
C5- Leadership
C6- Negotiation / Partnership
C7- Action Management

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
EDUCATION:
AED1- University degree from a recognized university with specialization in Computer Sciences, Management Information Systems, Computer Engineering or any other field related to the position.

Degree equivalency

EXPERIENCE:
AE1- *Recent and **significant experience in the IM/IT field
AE2- Recent* experience in incident coordination at Shared Services Canada.
AE3- Experience in reviewing and writing procedures and policies.
AE4- Experience in coordinating external, client-focused initiatives and providing consultative solutions to the client and presenting solutions at executive levels (Director and above).
AE5- Experience planning, organizing and managing complex / transformational initiatives or projects involving change in business process, technologies, services or culture.
AE6– Experience in one or more of the following :
A. Working in Change, Release and/or Deployment Management.
B. Managing IM/IT issues and developing IM/IT issue resolution plans to resolve these issues.
C. Leading or managing Information Technology Service Management (ITSM) projects involving multidisciplinary teams.
D. Service Management Operations.
AE7 – Experience in one or more of the following (specify all that apply):
A. Gathering and analyzing client and partner business and IM/IT requirements.
B. Providing IT Continuity (ITC) support.
C. Delivering or assisting in the delivery of Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
D. IT Service Management (ITSM) and Enterprise System Monitoring (ESM) projects.
E. Designing and updating end to end ITIL business processes.
F. Contract management of third party service providers in the provision of IM/IT related services and/or products.
G. Creating and managing Specific Service Agreements (SSA) and Work Authorization (WA) for third party service providers.
H. Application of Security protocols, standards and policies.
I. Leading a team responsible for the emergency restoration of IM/IT services.
J. Rack and stack activities, Environmental controls Requirements, and Power Requirements within a Data Center.
K. Managing enterprise storage infrastructure, enterprises backup infrastructure, enterprise environments, virtual desktop infrastructure and enterprise application presentation.
L. IM/IT application, development and/or operations and/or maintenance.
M. IM/IT Database, systems and quality services.
N. IM/IT Business Planning, reporting, advising
O. Management and support of mainframe environment hardware, operating system software and foundation software.
P. Database Management System (DBMS) and Direct Access Storage (DAS)
Q. Advanced computer technology related to high performance computing and or high availability systems.

* RECENT is defined as experience normally gained within the last five (5) years.
** SIGNIFICANT is defined as the depth and breadth of experience associated with having performed a broad range of complex activities related to this task, which are normally acquired over two (2) years.

ORGANIZATIONAL NEEDS:

We encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above mentioned groups. Selection for some jobs may be limited to members of these groups.

Information on employment equity

Conditions of employment

Reliability Status security clearance - as a minimum or other levels of security up to Top Secret.

The following conditions of employment may be applied to each appointment, as needed:
Willingness and ability to work overtime;
Willingness and ability to work shift work;
Willingness and ability to work virtually;
Willingness and ability to work 24/7 on-call status;
Willingness and ability to travel.

Other information

A written examination, in-basket exercise, interview and reference check may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

A top-down approach may be used.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please identify clearly if you currently possess valid language results or security credentials.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.