Client Support Officer

Important messages

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include the ability to:

- modify your application/résumé at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications to the hiring manager,
- verify the status of your application and notifications, at any time, and
- be notified electronically of assessment details and results.

Persons who are unable to apply on-line must contact prior to the closing date.

Intent of the process

ANTICIPATORY PROCESS: A pool of partially qualified candidates will be established through this process to staff identical or similar positions within the Office of the Registrar of the Supreme Court of Canada with varying bilingual linguistic profiles and various security requirements. These positions may be of different tenures.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management, another specialty relevant to the position to be staffed or an acceptable combination of education, training and experience.

Degree equivalency

Experience:

Recent* experience with providing first line helpdesk technical support.
Recent* experience in the installation, configuration, upgrade, maintenance and troubleshooting of personal computers and peripheral devices.
Recent* experience in the installation, configuration and troubleshooting Windows7 and Microsoft Office Suite, including Internet Explorer.
Experience in providing IT training and guidance to end users.
Experience in supporting and operating digital audio/video systems.

*Recent is deemed to mean within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience:

Experience in providing IT support to Senior Executives or Judges.
Experience in the installation and configuration of mobile devices.
Experience with the McAfee EPO (ePolicy Orchestrator) product suite.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge:

Knowledge of computer systems in a Microsoft Windows 7 environment using Microsoft Office Suite 2007 or higher.
Knowledge of troubleshooting techniques and problem escalation procedures.
Knowledge of audio-visual technologies (basic).

Abilities:

Ability to analyze technical issues and recommend effective solutions.
Ability to work effectively under pressure and manage multiple conflicting priorities.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

Personal Suitability:

Judgement
Client Service Orientation
Dependability
Teamwork
Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements:

Occasional overtime may be required.
Must be willing and readily available on stand-by during off duty hours.

Conditions of employment

Secret security clearance

Other information

Reference checks will be sought.

An interview will be administered.

A test will be administered.

You must be prepared to provide the original or a certified true copy of your educational credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at www.cicic.ca/indexe.stm.

Persons are entitled to participate in the appointment process in the official language of their choice.

All communication and information obtained throughout the selection process, from the time of application to the close of process, may be used in the assessment of qualifications.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.