C&I Case Processing Agent/C&I Case Processing Officer

Important messages

IF YOU RECEIVE THE FOLLOWING MESSAGE CONCERNING THIS PROCESS BUT ARE RESIDING WITHIN THE DESIGNATED AREA OF SELECTION, PLEASE NOTE WE WILL BE REINTEGRATING YOUR CANDIDACY.

- Your application does not indicate that you were residing or employed in the specified radius identified for this job opportunity at the time you submitted your application. Your application will not be given further consideration. Thank you for your interest in the Public Service of Canada.

THIS IS A SYSTEM GLITCH WHICH WE ARE AWARE OF AND ARE TAKING APPROPRIATE STEPS TO CORRECT.

This is your opportunity to get a start in a fulfilling career and to help make a difference in the lives of would-be Canadians!

The Case Processing Centre in Vegreville, Alberta processes a wide range of cases from immigrants around the world.

The office is moving to Edmonton in September 2018. Your training would begin in May 2018 in Vegreville before the office moves to Edmonton.

Successful applicants will be working in Vegreville from May until August 2018, and Edmonton thereafter.

When applying to this process, you are applying to both positions identified in the selection process information section (PM 01 Case Processing Agent and PM 03 Case Processing Officer). Your assessment results on this selection process will determine the position level (s) for which you will be found qualified.

A personal résumé MUST be submitted when applying for this selection process.

It is every candidate’s responsibility to clearly demonstrate how you meet each of the screening criteria by answering the screening questions included in this posting. Note the following:

• Candidates must meet the selection criteria identified in the Essential Qualifications sections (Education) to continue in the process
.
• Candidates are still able to proceed if they meet none, some, or all of the criteria detailed in the Asset Qualifications section. Providing information about how you meet the Asset Qualification(s) is optional, but recommended, as Asset Qualifications may be used as selection requirements for future appointments.

When providing your answers in the online text boxes indicated, it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. Candidates must provide concrete detailed examples. Your example should be specific to the question(s) posed. Should you choose to provide information about how you meet the selection criteria in the Asset Qualifications section; you must also provide concrete examples specific to the question(s) posed.

Every single response you provide must adhere to the stipulated format outlined below:

1. Provide a description outlining how each qualification is met (Maximum of 250 words).
2. Your description must include where and how you obtained the required experience.
3. Your description must also include when you obtained this required experience; described as the period(s) in which you performed the functions of the position(s) (Month-Year to Month-Year).

*** IMPORTANT: Your answers will also be used to ASSESS the criteria “Written Communication Skills”.

FAILURE TO CLEARLY DEMONSTRATE HOW YOU MEET THE ESSENTIAL EDUCATION SCREENING CRITERIA THROUGH YOUR ANSWERS WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Intent of the process

Create a pool of qualified candidates that will be used to staff positions on a temporary (6 months or less) basis at the Immigration, Refugees and Citizenship Canada Case Processing Centre in Vegreville. Note that the Case Processing Centre Vegreville is relocating to Edmonton as of September 4, 2018. Casual and term contracts will be offered to qualified candidates with a start date effective May 2018 in Vegreville. If successful in Vegreville, future employment opportunities at the Edmonton location could be offered in September 2018.

Term and/or casual: This pool may be used to staff one or many similar positions on a temporary basis (6 months or less), of any official languages requirements at Immigration, Refugees and Citizenship Canada across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school or employer-approved alternatives*
* Employer approved alternative are defined as follow: an acceptable combination of education, training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• English Essential
• English or French Essential
• Bilingual Imperative: BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Judgement/Analytical Thinking
Adaptability & Flexibility
Values and Ethics
Effective Interactive Communication

Written Communication Skills

The following may be applied / assessed at a later date (may be needed for the job)

Certificate or degree from a recognized post-secondary institution.

Degree equivalency

Experience conducting analysis and synthesizing large amounts of information.

Experience applying regulations, legislation, policies OR procedures.

Experience with GCMS queries, GCMS Answers and/or GCMS Dashboards.

Availability, willingness and ability to work shifts as required.

Availability, willingness and ability to work in a 24/7 environment.

Shift work will be required for some positions. Availability, willingness and ability to perform shift work, which includes HOLIDAYS, evenings, overnights, and weekends.

Availability, willingness and ability to work overtime as required including weekends.

Availability, willingness and ability to travel as required.

Conditions of employment

Reliability Status security clearance - OR
Secret security clearance

Availability, willingness and ability to occupy a position located in Vegreville, Alberta until September 2018.

Availability, willingness and ability to occupy a position located in Edmonton, Alberta after September 2018.

Other information

There could be day and evening shifts opportunities at the office location connected to this selection process. Job offers are made based on staffing and operational needs.

Should you decline an evening shift offer, you will not be offered another evening shift position at the same level and tenure for that office. However, you will retain your position in the candidate pool for any future day time opportunities.

An interview may be administered.

Online testing may be used.

A top-down selection may be used.

A random selection may be used at any given time throughout the assessment phase.
This selection process could be divided up in many phases that would permit that 1) Candidates possessing assets that are deemed important for the position to be staffed, are assessed as a priority and that 2) appointments be made immediately to meet urgent operational requirements.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates must meet the conditions of employment to be appointed to a position and maintain them throughout their employment.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form if you are already an employee of the Public Service.

Please ensure that your Personal Record Identifier (PRI) is included in your application if you are already an employee of the Public Service.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/indexe.stm

Only on-line applications will be accepted.

If this is not possible, please contact Human Resources in order to submit your application by alternate means. To submit an application on-line, please click on the button Apply Now below. Persons with a disability preventing them from applying on-line should apply with INFOTEL at 1-800-645-5605.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to do so might exclude you from the selection process. We strongly encourage candidates to check their email on a regular basis.

All notifications for this process will be posted on www.jobs.gc.ca. It is the responsibility of each person to check for notifications on the https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs.html site

When selecting qualified candidates for appointment(s) from a potential pool, any or all essential qualifications may be considered to determine the 'right fit' for the specific vacancy being filled. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the “right fit” person to be appointed.

Delegated managers may appoint the best person to the position based on the extent, depth, quality and nature of the experience required for the position being staffed.

FAILURE TO KEEP AN APPOINTMENT OR MEET A SPECIFIED DEADLINE WILL MEAN YOUR APPLICATION MAY NO LONGER BE CONSIDERED IN THIS PROCESS. REQUESTS TO EXTEND DEADLINES OR RESCHEDULE APPOINTMENTS MUST INCLUDE REASONS AND SUPPORTING DOCUMENTATION.

FAILURE TO FOLLOW ANY INSTRUCTIONS AT ANY STEP THROUGHOUT THIS PROCESS WILL RESULT IN REJECTION OF YOUR APPLICATION.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.