Telecommunications Operator Trainee (PO-TCO-01) / Telecommunications Operator (PO-TCO-02)

Update: Area of selection was modified

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

A CAREER NOWHERE NEAR ORDINARY!!

The RCMP offers an exceptional career, letting you make a real difference in your community and your country. No other police force in Canada provides the levels of services and variety offered by the RCMP, as well as opportunities for continued learning and growth.

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada's national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and police officer safety through the provision of information and assistance.

A Telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

The intent of the process is to establish a pool of qualified at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Persons with a priority entitlement may self-refer if interested in the TCO-01 and TCO-02 position and will be considered in priority to all other applicants.

Inuit enrolled under the Nunavut Agreement (e.g. Beneficiaries of the Nunavut Land Claims Agreement) who are found qualified in this staffing process will be appointed ahead of other qualified applicants.

Applicants will be considered in the following order:
(1) Inuit enrolled under the Nunavut Agreement (e.g. Beneficiaries of the Nunavut Land Claims Agreement);
(2) If there are no qualified Inuit enrolled under the Nunavut Agreement, all other applicants will be considered for these positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

(PO-TCO-01 and PO-TCO-02)
A secondary School Diploma or employer-approved alternative

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience communicating in Inuktitut

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

(PO-TCO-02 only)
Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)

(PO-TCO-01 only)
Ability to apply logic
Ability to type/keyboard at 43 net w.p.m. with less than 5% error rate

(PO-TCO-01 only)
Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral)
Teamwork
Self-Control and composure

The following may be applied / assessed at a later date (may be needed for the job)

Be able to type/keyboard at 43 net w.p.m. with less than 5% error rate
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Conditions of employment

(TCO-01 and TCO-02)
RCMP Enhanced Reliability Security Clearance or RCMP Top Secret Clearance
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law.
Ability and willingness to travel for mandatory operational training.
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position.
Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The intent of the process is to establish a pool of qualified at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

Only the TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Persons with a priority entitlement may self-refer if interested in the TCO-01 and TCO-02 position and will be considered in priority to all other applicants.

Candidates must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being screened out.

Iqaluit is classified as an Isolated Post. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance. For more information please refer to the following website: http://www.njc-cnm.gc.ca/directive/index.php?did=4&lang=eng

The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Only those selected for further consideration will be contacted.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A qualified group of candidates may be identified and may be used to staff future vacancies, similar positions, for term, permanent and acting, at full or part time hours within the area of selection.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e mail address that you check frequently, if you have one.

Reference checks may be sought.
A written exam may be administered.
An interview may be administered.

Acknowledgment of receipt of applications will not be sent.

You can apply on-line for all positions advertised through the Public Service Resourcing System (PSRS).

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.