Pay Liaison Office Agent

Important messages

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel. We encourage applicants to identify any abilities, competencies, and/or experiences acquired through employment with the Canadian Armed Forces where applicable.

Candidates are not required to submit a cover letter. Instead, they are required to answer questions and provide information through the electronic application. As such, they have to clearly demonstrate with specific & concrete examples, in their answers, how they meet the education and experience factors listed in the essential qualifications and any of the asset qualifications. The resume will be used to validate information previously provided in the answers to the questions. Any answers redirecting to the information provided in the resume will NOT be accepted.

APPLICATIONS THAT DO NOT CLEARLY DEMONSTRATE THAT THE CANDIDATE MEETS THE SCREENING CRITERIA WILL NOT BE GIVEN FURTHER CONSIDERATION.

Written exam will be December 4, 2017
The interview will be the week of December 18, 2017

Intent of the process

OUR IMMEDIATE NEED IS TO STAFF A BILINGUAL IMPERATIVE (CBC/CBC) POSITION ON AN INDETERMINATE BASIS.

A pool of fully qualified candidates may be established through this process to staff identical or similar positions at Natural Resources Canada at the CR-05 group and level with various tenures (determinate period or indeterminate), various security requirements (i.e. Reliability, Secret, Top Secret), various conditions of employment and for various locations.

Positions to be filled: 3

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives

The employer-approved alternatives to a secondary school diploma are: A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma or an acceptable combination of education, training and/or experience.

Experience in using spreadsheet software, an electronic mail system and a word processing system.

Degree equivalency

Experience providing service in a call centre environment.

Experience communicating with clients in person or in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience with GCDocs.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
A linguistic profile identifies, for bilingual positions, the level of proficiency required for each of the language skills, in both official languages. There are three possible levels that may be required:

1. Level A (beginner);
2. Level B (intermediate);
3. Level C (advanced).

Information on language requirements

Ability to communicate effectively orally;
Ability to communicate effectively in writing;
Ability to organize and prioritize work;
Ability to resolve problems;
Ability to analyze complex situations, explain relevant policies and procedures and make appropriate recommendations or decisions.

Effective interpersonal skills;
Judgement;
Dependability;
Adaptability;
Initiative;
Client service orientation.

Condition of employment: Security: Reliability Status

The following may be applied / assessed at a later date (may be needed for the job)

Experience in pay and or finance
Experience searching in databases such as PeopleSoft and Phoenix.

Other information

Other information

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Reference checks may be sought.

An interview may be conducted.

A written examination may be administered.

Candidates from outside the public service may be required to pay for travel and relocation costs associated with this selection process.

If you are selected for further consideration, please advise the person who will contact you of any accommodations you may require during the selection process.

Candidates must meet the essential qualifications to be appointed to a position.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the other qualifications may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only), if found necessary, in order to adequately assess the candidates.

The breadth and depth of experience may be considered when making selections from the qualified pool and in determining the "best fit" for the organization.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

For this selection process, it is our intention to communicate with candidates via email for assessment purposes. This will include invitations to written tests and interviews. To that end, candidates must include a valid email address in their application. It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate's responsibility to ensure accurate information is provided and updated as required.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.