IT Client Services Technician

Important messages

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of two years of an acceptable post-secondary education program in computer science, information technology, information management or another specialty relevant to the position being staffed.

Degree equivalency

EXPERIENCE:

Recent* experience in the troubleshooting, diagnosis and resolution of computer hardware and software problems in a networked Windows environment.

Recent* experience in providing information technology support to computer users.

Recent* experience in common desktop operating systems, Microsoft Office applications and email systems.

Recent* experience is defined as experience normally gained within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION:

A degree from a recognized post-secondary institution with specialization in computer science, information technology, information management or another specialty relevant to the position.

Degree equivalency

OCCUPATIONAL CERTIFICATION:

Certifications such as: Information Technology Infrastructure Library (ITIL), A+, Networking +, Microsoft Certified Solutions Expert (MCSE) or other certifications relevant to Information Technology.

EXPERIENCE:

Experience in a provincial or federal correctional environment.
Experience in Active Directory account management.
Experience in managing IT assets.
Experience in providing IT training to computer users.
Experience in supporting Blackberries in an enterprise environment.
Experience in the analysis and evaluation of user requirements.
Experience in a help desk or call centre environment.
Experience in using a ticket tracking system such as Axios Assyst.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French essential
Bilingual Imperative - BBB/BBB
Bilingual Imperative - CBC/CBC

Information on language requirements

KNOWLEDGE:

Knowledge of personal computer equipment and peripherals.
Knowledge of techniques, methods and practices in the installation, configuration, operation and maintenance of computers.
Knowledge of the latest Windows operating systems and Microsoft Office Suites.
Knowledge of basic data networking and telecommunications concepts.

ABILITIES:

Ability to evaluate problems and situations related to a large computer environment and provide appropriate actions.
Ability to make appropriate decisions.
Ability to communicate effectively orally.
Ability to communicate in writing.

PERSONAL SUITABILITIES:

Effective interpersonal relationships
Initiative
Dependability
Client focused

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENT:

Willingness and ability to travel occasionally.
Willingness and ability to work unexpected overtime that may be required from time to time. This may include on-call, standby, call-back or after hours work.

Conditions of employment

Reliability Status security clearance

Must possess and be able to retain a valid driver`s licence that conforms to provincial requirements.

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.