Administrative Assistant/Sales Assistant/Customer Service Representative

Work environment

Organization
The Correctional Service of Canada (CSC) is the federal government agency responsible for administering sentences of a term of two years or more, as imposed by the court. CSC is responsible for managing institutions of various security levels and supervising offenders under conditional release in the community.

Mission Statement
The Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become law-abiding citizens, while exercising reasonable, safe, secure and humane control.

Challenge
Candidates must be willing to work in a correctional environment where ongoing contact with federally sentenced offenders may be necessary.

Intent of the process

A pool of qualified candidates may be established and may be used to fill similar vacancies of various tenures (e.g.indeterminate, term, casual, acting, etc.) with Correctional Service Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE
Experience in providing administrative support in an environment with competing demands.
Experience in communicating with diverse range of stakeholders or clients.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
Graduation with a diploma or degree from a recognized post secondary educational program in a speciality relevant to the position to be staffed.

Degree equivalency

EXPERIENCE
Experience in working in a customer service environment related to sales or marketing
Experience in preparing cost estimates for complex orders or projects
Experience in using financial systems (for example IFMMS, I-Procurement, SAP or Oracle)
Experience in utilizing the government Shared Travel System
Experience in managing a Bring Forward (BF) system for tracking and meeting deadlines.
Experience working in CORCAN or with CORCAN products
Experience in managing an online selling platform
Experience in preparing documents related to contracting
Experience in preparing documents related to Human Resources

OPERATIONAL REQUIREMENTS
Employees must be willing to travel, including overnight travel.
Work outside regular business hours may be required on occasion.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
English Essential

Information on language requirements

KNOWLEDGE
Knowledge of the CSC Mission and Corporate Priorities
Knowledge of CSC Values and Ethics
Knowledge of administrative practices and procedures.

ABILITIES AND SKILLS
Ability to manage correspondence including assigning files and ensuring follow up.
Ability to organize, set priorities and meet deadlines.
Ability to communicate effectively orally
Ability to communicate effectively in writing

PERSONAL SUITABILITY
Effective interpersonal relationships
Initiative
Integrity and Respect
Judgment

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

A random or top-down selection may be used at any stage in the process in order to better manage the volume of candidates.

Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of email). Should your email address change during the process, it is your responsibility to inform us.

Assessments may consist of; test, interview, and reference checks.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.