Coordinator, Visitor Services

Important messages

You must clearly demonstrate in your answers to the screening questions in the on-line application form, with concrete and detailed examples, how you meet each essential qualification (education and experience). Please note that it is not sufficient to only state that you meet the requirements or to provide a listing of current responsibilities. You must provide concrete examples that illustrate how you meet each requirement while identifying the position held and the period. Failure to provide appropriate answers to the questions may result in your application being rejected from the process.

Intent of the process

The immediate need is to staff one position for a specified period. A pool of qualified candidates might be established and may be used to staff similar, term and/or indeterminate positions, acting, or assignments/secondments situations with various tenures, linguistic profiles and security levels within the Office of the Secretary to the Governor General in Ottawa.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree from a recognized post-secondary institution (baccalaureate).

Degree equivalency

Two-year experience delivering heritage or cultural interpretive programs.

Experience supervising a team of more than 10 front-line employees in the delivery of visitor services in the tourism, cultural, educational or museum environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

KNOWLEDGE:
• Knowledge of the role and responsibilities of the Governor General.
• Knowledge and practical application of heritage interpretation theories, methods and techniques.

ABILITIES:
• Ability to manage competing priorities under tight deadlines and frequent last minute changes.
• Ability to supervise a team of guide-interpreters, including their training and performance management.
• Ability to coordinate visitor services daily program (for example planning and overseeing daily operations and/or problem solving).
• Ability to coordinate guided tours for high profile dignitaries, including liaising with OSGG senior management and external departments or institutions.
• Ability to manage staff scheduling within allocated financial and human resources.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.

PERSONAL SUITABILITIES:
• Leadership
• Self-composure
• Effective interpersonal skills
• Flexibility
• Client service focus
• Discretion
• Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Experience working for an institution that manages large scale public programmes (with more than 50 000 visitors a year).

Conditions of employment

Secret security clearance

Availability to work on-call and on-site several weekends and evenings during the year.

Other information

Acknowledgement of receipt of applications will not be sent.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred language in their application.

For this selection process, the Office of the Secretary to the Governor General will communicate with candidates by email. You must provide a valid email address to which you wish to receive communication regarding this selection process. Applicants must include in their application a valid email address that is functional at all times and accepts messages from unknown users as some email systems block certain types of email.

Various assessment tools may be used in this selection process, such as a written examination, a take-home exam, an interview, references, etc.

A security check will be administered and proof of citizenship, education, and at least 2 work references with names and applicable phone numbers will be required. Security Check will include a credit check and fingerprinting. Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Please note that this external process is being conducted simultaneously with the internal process 17-GGS-25434-IA-142. There is no need to submit your application for both processes.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.