Support Analyst, User Support

Important messages

HOW TO APPLY
When submitting your application, you will have to answer questions regarding the education and experience requirements. You MUST CLEARLY DEMONSTRATE with clear and specific examples how you meet these requirements, to specify the exact period (month/year to month/year) and to provide sufficient information to allow the selection committee to assess the depth and breadth of experience in terms of qualifications sought. It is NOT sufficient to only state that the qualifications are met or to only provide a listing of current or past responsibilities. Information provided throughout your application MUST BE SUPPORTED IN YOUR RESUME. Failure to provide this information in the requested format will result in your application being rejected.

We will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. Some of the benefits for applicants include that you can:

- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications to the hiring manager, and
- verify the status of your application and notification(s), at any time

The tool that will be used to assess knowledge, capacities and competencies has already been used to evaluate these same qualifications as part of CS-02 process, Analyst, Integration and Software (17-CSA-EA-83772) within the Canadian Space Agency. If you failed this evaluation, your candidacy will not be accepted as part of this new process.

Also, if you failed the knowledge of project management principles, the capacities and/or competencies as part of CS-02 process, Programer Analyst, Application Development (17-CSA-EA-83771), your candidacy will not be accepted as part of this new process.

Work environment

Please note that the positions are located at Canadian Space Agency’s headquarters at the following address:

6767, route de l’Aéroport
Saint-Hubert, Quebec
J3Y 8Y9

Intent of the process

The immediate need is to staff positions on an indeterminate basis. A pool of qualified candidates will be established through this process and will be used to staff identical positions. These positions may be of various tenures and various security profiles.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

The candidate must provide a proof confirming that the courses taken by the candidate correspond to two years in a post-secondary education program. The diploma must be issued by a recognized educational institution (e.g. community college, CEGEP or university). The candidate will be asked to present this proof during the interview.

Degree equivalency

Significant* and recent**experience in administration or technical support of work stations (Win7 and +) or servers (Win2008 and +) in a network Microsoft Windows environment.

*“Significant experience” means the depth and breadth of experience normally associated with having performed a broad range of related activities for a period of approximately two (2) years.
**“Recent experience” is defined as experience that has been obtained within approximately the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge of project management principles.
Knowledge of computers, their software and peripherals, Local Area Networks (LAN) and Wide Area Networks (WAN), IT telecommunications, IT security concepts and principles and the system architectures in client-server and web environments.
Knowledge of Windows Win7 or + Operating Systems.
Knowledge of basic main concepts of IT security.

Ability to analyze and to reason in a logical manner.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

Client service orientation.
Thinking Things Through
Priority Management
Values and Ethics

The following may be applied / assessed at a later date (may be needed for the job)

Bachelor’s degree in Computer Science, Information Technology, Information Management or another specialty relevant to the position to be staffed.

Degree equivalency

Project Management certification.

Information Technology Infrastructure Library (ITIL) Certification.

Significant* and recent** experience in administration and technical workstation support in a Network LINUX environment.

*“Significant experience” means the depth and breadth of experience normally associated with having performed a broad range of related activities for a period of approximately two (2) years.
**“Recent experience” is defined as experience that has been obtained within approximately the last five (5) years.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willingness to work overtime

Conditions of employment

Reliability Status security clearance

Other information

A test may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.