Foreign Service Information Technology Professional (FSITP)

Important messages

It is the full and complete responsibility of the candidate to demonstrate clearly IN THEIR SCREENING QUESTIONNAIRE how they meet each of the screening criteria as related to Education and Experience factors listed in the ESSENTIAL AND ASSET qualifications.

Please note: It is not sufficient to state simply that the qualification is "met" or to provide a list of current or past responsibilities. The candidate MUST provide concrete examples (including the context, complexity, your role, and measures you took to attain key outcomes) in their SCREENING QUESTIONNAIRE as to how they meet the ESSENTIAL and ASSET qualifications. Candidates are to provide a description outlining HOW (see above) each qualification is met, including the WHERE, the HOW and the PERIOD(s) (set out as MM-YYYY to MM-YYYY) each of the experience(s) were obtained.

Your responses MUST adhere to the aforementioned stipulated format. Failure to do so may result in your application being rejected.

Intent of the process

The intent of this process is to staff indeterminate positions with a linguistic profile BBB/BBB. A pool will be used to staff similar positions with different tenure or language profiles within Global Affairs Canada.

STAFFING POOL INFORMATION

We may appoint candidates by applying one or more of the following criteria:
• Breadth, depth, type of specific work experience
• Matching individual experience or qualifications to the strengths and/or weaknesses of the work team
• Matching individual experience or qualifications to the specific duties of the position being staffed

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two (2) years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Experience:
E1: Experience in installing, configuring and troubleshooting IM/IT hardware and software.

E2: Experience in providing front-line client support related to IM/IT infrastructure.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge:
K1: Knowledge of IM/IT support practices.

Abilities:
A1: Ability to plan, prioritize and apply practical solutions to technical problems.
A2: Ability to communicate effectively orally.
A3: Ability to communicate effectively in writing.
A4: Ability to carry physical aspects of the work such as the capacity to lift 55lbs, climb ladders and other related physical aspects of the work.

Personal Suitability/Competency:
PS1: Effective interpersonal skills
PS2: Reliability
PS3: Initiative
PS4: Client Service Orientation
CO1: Judgement within a global context
CO2: Intercultural proficiency
CO3: Resilience and Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
Willingness to work overtime upon request.
Shift work as required

Conditions of employment

Secret security clearance - Security Level: Secret. Must be able to obtain a Top secret clearance for assignments abroad.

Other conditions of employment:
Rotationality is a condition of employment. Rotationality is the requirement for an employee to serve at any location in Canada or abroad, as determined by the Department.

Must not be colour blind.

Employment equity may be used to address the under representation of designated groups.

Other information

1- An interview will be administered.

2- A written test may be administered.

3- Reference checks will be sought.

4- An online test may be administered.

5- Candidates must meet the essential qualifications to be appointed to a position.

6- PLEASE NOTE: THE CUT-OFF SCORE FOR ANY ONLINE TOOLS WILL BE ESTABLISHED BY THE DEPARTMENT AND MAY BE USED IN PRE-SELECTION AND/OR ASSESSMENT.

7- Official language will be assessed through administration of the Second Language Evaluations.

8- To facilitate the administrative process, if applicable, please indicate the following information if you are already a Public Servant (Federal Government Employee) : your personal record identifier (PRI), your employment status (Indeterminate, Term, Casual, Student, etc), your SUBSTANTIVE group and level, your language results and security clearance.

9- For this selection process, we find that email is the most efficient way to communicate with you. Candidates who apply to the selection process should include a valid email address that accepts email from unknown users (some email systems block these types of email). If you cannot receive results by email, it is YOUR RESPONSIBILITY to inform us. The onus is on the applicant to inform the contact person indicated in the General Inquiries section of any changes to their email address.

10- We will not acknowledge receipt of your application. You will be contacted once the screening process is completed. We will send all communication through email or the Public Service Resourcing System (PSRS). Please ensure your email address can receive email from unknown users (some email systems block these types of email) and that you check your junk mail. It remains your responsibility to keep your contact information up-to-date.

11- You must provide proof of your education credentials. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult The Canadian Information Centre of International Credentials at http://www.cicic.ca for further information.

12- Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.