Director Client Services ***EXTENDED UNTIL NOVEMBER 17, 2017***

Duties

The Director – NCR HR Client Service Center leads a dedicated team of HR professionals in responding to their client needs in the area of staffing and labor relations. As an active member of the Human Resources Client Service Delivery management team, you will contribute to the development and implementation of a more modern approach to recruiting talent by developing innovative ways to attract and assess potential candidates. You will also participate in the redesign of the HR client service model and the establishment of metrics to measure success. To be successful, you will need to inspire your team to innovate and coach them through a period of transition. Are you up to this challenge?

Intent of the process

The position to be staffed is currently in the branch of Human Resources and Workplace Services in Gatineau for an indeterminate duration.

However, if you are found partially or fully qualified you could be considered for similar or identical positions at Indigenous and Northern Affairs Canada (INAC) with various linguistic profiles (French essential, English essential,BBB/BBB, CBC/CBC, CCC/CCC) and/or requirement as well as tenures (term or indeterminate) and/or the security clearance (reliability or secret), which may vary according to the position being staffed.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum) "Candidates must clearly demonstrate IN THEIR COVER LETTER how they meet ESSENTIAL AND ASSET education and experience factors listed in the Statement of Merit Criteria. Candidates must use the education/experience factors as a header and write one or two paragraphs for each, demonstrating how they meet them and citing concrete examples. Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. Resumes MAY only be used as a secondary source to validate the experience described in the cover letter."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed

Degree equivalency

EXPERIENCE:

Significant* experience providing Human Resources Management (HRM) consultative services to client managers/executives in a broad** range of HR disciplines.

Experience leading a major change initiative.

Experience supervising staff.

Experience in using innovative recruitment practices to attract and assessment tools to evaluate potential candidates.

* Significant is defined by the breadth of knowledge required to provide accurate and in-depth advice and guidance to clients on a number of HR issues.

** Broad is defined as having worked in staffing/recruitment and at least two other HR disciplines (such as: labor/employee relations, health and safety, learning, classification, organizational design, organizational development, HR planning, industrial psychology) for a minimum of 8 years in total (minimum of 2 years per discipline)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

Experience managing a budget.

Experience leading a team of innovative HR professionals.

Formal training in change management or consulting.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:

Knowledge of modern HRM practices.

Knowledge of the theories and principles of modern HRM client service models.

General understanding of the public service HRM legislated framework.

ABILITIES:

Ability to provide a clear client service vision to staff and clients.

Ability to lead a team through transition.

Ability to apply project management practices to HRM activities.

Ability to effectively communicate orally.

Ability to effectively communicate in writing.

PERSONAL SUITABILITY:

Creative.

Innovative.

Results oriented.

Critical thinking.

The following may be applied / assessed at a later date (may be needed for the job)

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS:

Indigenous and Northern Affairs Canada is committed to having a skilled and diversified workforce representative of the population its serve. In support of our strategy to achieve our employment equity goals, preference may be given to candidates who, at the time of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Aboriginal peoples, Women, Visible Minorities and Persons with Disabilities.

OPERATIONAL REQUIREMENTS:

Ability and willingness to work occasional overtime, sometimes on short notice.

Conditions of employment

Reliability Status security clearance

Other information

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

You must provide proof of your education credentials.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please note that asset qualifications may be used at the screening stage or any stage during the process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.