SUPPORT ANALYST, INFRASTRUCTURE OPERATIONS

Important messages

PLEASE NOTE, ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Proof of your Canadian Citizenship will be requested and must be provided during the selection process. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship certificates
** Passports are not acceptable

The successful applicant will have to obtain, as a minimum, an RCMP Top Secret security clearance. The candidate must not have a criminal record. The process also requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit/finances, education, employment, references, etc.

Work environment

Interprets analyses, defines, and documents requirements and recommends solutions with respect to the planning, development, implementation, integration or maintenance, of IT infrastructure components such as Local Area Network, Municipal Area Network and Wide Area Network (LAN/MAN/WAN), workstation, server and mainframe operations.

Evaluates, installs, maintains, troubleshoots, upgrades, documents and administers the use and replacement of LAN/MAN/WAN, mainframe, servers, workstations and peripheral equipment, related networking and operating system software and refers problems to the next level of support as required.

Prepares and delivers training sessions to colleagues and clients on components of the IT infrastructure and their operation.

Provides advice on various technical subjects such as network operating systems, standards, protocols and utilities to clients and colleagues.

Participates in discussions with colleagues, clients, technical advisors and managers to explain issues of a technical nature or to resolve a technical issue.

Maintains knowledge of trends and developments in all IT infrastructure components.

Participates in projects, occasionally leads short-term projects and/or supervises contractors.

Intent of the process

The immediate need is to staff two permanent full time positions.

A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, on a casual basis, at full or part time hours) within the area of selection.

Positions to be filled: 2

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, OR an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
1. *Significant experience implementing and supporting current Windows Operating software and end user software and hardware in a networked environment.

2. *Significant experience providing technical support and guidance to users.

3. *Significant experience implementing and supporting workstations, laptops and peripherals in a networked environment.

*”Significant experience” is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 2 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
1. Knowledge of Microsoft Windows 7 desktop operating systems.
2. Knowledge of Windows Active Directory as it pertains to creating and maintaining user accounts and user access to file system resources.
3. Knowledge of equipment and configurations applicable to LAN/WAN based systems.
4. Knowledge of IT security.

Abilities & Skills:
1. Ability to communicate orally.
2. Ability to communicate in writing.
3. Ability to plan and organize workload (e.g. set priorities, meet deadlines).
4. Ability to use reasoning skills to solve problems.

Personal Suitability:
1. Effective Interpersonal Relationships
2. Dependability
3. Initiative
4. Client Service Orientation
5. Discretion
6. Thoroughness
7. Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
Occupational Certification:
A+ Certification
Microsoft MCP (Microsoft Certification Program) in Windows 7
Microsoft MCSA (Microsoft Certified Solutions Associate) in Windows 7

Knowledge:
Knowledge of Canadian Government Security IT Policies.
Knowledge of Microsoft Active Directory for tasks like imaging and configuring workstations, deploying software applications and supporting end-users and workstations.

Abilities & Skills:
Ability to provide administration to a Novell GroupWise email system.

ORGANIZATIONAL NEED:
Preference may be given to RCMP employees impacted/affected by work force adjustment.

Conditions of employment

Top Secret security clearance

Possession of a valid BC Driver's license.
Willingness to travel throughout service area (i.e. BC).
Willingness to work extended hours, or adjust work schedule, with little or no notice, to meet operational requirements.
Mobility to the extent of crawling under furniture to set up and assemble computer equipment.
Physical ability for lifting of heavy or awkward items like printers or computers, up to 23kg.

Other information

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume, cover letter, and/or in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in a cover letter or screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Top down and/or random selection methods may be used to identify which applicants will be assessed or appointed in this appointment process.

Written test(s) may be administered.

Interviews may be conducted.

Reference checks may be conducted.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Acknowledgment of receipt of applications will not be sent; we will only contact those who are being considered further.

The client organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.
Following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.