Join us! Become an Hearing Support Assistant at the IRB!

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Various type positions - National Inventory

Only on-line applications received via the jobs.gc.ca site will be accepted in order to take advantage of the many benefits of using the electronic recruitment system.

The inventory will be updated every 60 days. You will receive a notice in your applicant account 5 days before the end of your active period to confirm whether or not you wish to keep being considered for an additional 60 days.

Persons who are unable to apply on-line should contact the person identified at the end of this poster.

Duties

Greeting and receiving claimants and counsels, verify identity, any information and documents, update the electronic database, directs the parties to assigned hearing rooms, prepares and maintains supplies in the hearing rooms and resolves issues, so that proceeding can proceed as scheduled. Perform file management activities, including file creation, B.F.'s to verify receipt of documents, verification of accuracy of information, update, retrieval, transfer and verification of physical and electronic files, and charge out for appropriate action/process required. Providing a variety of general support services and assist with processes to confirm readiness to proceed, obtain, assess and compile general or specific information; review and distribute incoming correspondence and determine urgency. Process application requests, such as change of location, time extension to submit Personnal Information Form, and take initiatives within the unit/team to support the operations respecting issues such as application requirements, processes, time frames and case decisions. Prepare and ensure quality control of Notices to Appear and information in the systems accordingly throughout the process. Monitor the schedule of proceedings for any changes, notify Team members of discrepancies and/or Deputy Registrar of problems and update the electronic database. Fill out attendance sheet and data entry in the system to confirm the attendance of counsels and perform change of address of claimants or any relevant information provided by clients. Respond to general enquiries from internal and external clients on processes and status of cases, or refers more complex cases to the Case Management Officer or supervisor. Provide support all through the day, including going to the room to resolve technical problems, make photocopies, etc. Prepare Federal Court files

Work environment

Who we are...

The Immigration and Refugee Board of Canada (IRB) is Canada's largest independent administrative tribunal. It is responsible for making well-reasoned decisions on immigration and refugee matters, efficiently, fairly and in accordance with the law. The IRB decides, among other responsibilities, who needs refugee protection among the thousands of claimants who come to Canada annually.

What we offer you...

The IRB offers a people-centred environment that builds on excellence in management. We are working to implement innovative measures to promote the establishment and maintenance of a healthier, more inclusive and more supportive work environment. Effective management of human resources and forward-thinking business planning are also part of our priorities.

It is a work environment that interests you...You believe you have the skills needed for the job... Maybe YOU are the one we are looking for. Please, apply!

Intent of the process

This inventory may be used to establish a pool of qualified candidates to staff similar or identical positions with various security requirements, various tenures (indeterminate, specified period, deployment, acting, casual employment, part-time worker, assignment and secondment) and with various linguistic profiles within the IRB.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ORGANIZATIONAL NEEDS

The IRB would like its workforce to be reflective of the population it serves. As a result, preference may be given to candidates who are members of an Employment Equity group: Aboriginal persons, visible minorities, persons with disabilities. Therefore, we encourage candidates to indicate voluntarily on their application if they are a member of one of these groups.

Placement of IRB employees affected by Workforce Adjustment (WFA):

In order to ensure placement of IRB employees affected by Workforce Adjustment (WFA), we are asking all affected employees who are interested in this position to apply. Since a pool of qualified candidates will be established from this process, we will proceed with the assessment of all candidates. However, should affected employees qualify; they will be appointed prior to other qualified candidates.

It is important to note that if an employee is no longer affected by WFA at the time of appointment, he cannot be appointed ahead of other affected qualified candidates.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essentiel (Toronto, Vancouver, Calgary)
*Bilingual Imperatif (BBB/BBB, CBC/CBC, CCC/CCC)

*You must be able to work in English AND in French.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES REQUIRED

- Attention to details;
- Oral Communication;
- Written Communication;
- Client Service Orientation;
- Demonstrating integrity and respect;
- Working effectively with others.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION:

- Postsecondary Education Diploma
- Diploma of College Studies in Office Systems Technology.
- Diploma of College Studies in Accounting and Management Technology.
- Diploma of College Studies in Information and Library Technologies.
- Diploma from acceptable training in Secretarial Studies.
- Diploma from acceptable training in the Legal field.
- Diploma of College Studies in a 2 year pre-university program.
- Diploma of College Studies in Human Resources.

Degree equivalency

EXPERIENCES:

- Experience in offering administrative support in a legal environment.
- Experience in the use of Office suite (Outlook, Microsoft Word, Excel, etc...)
- Experience in data entry using PeopleSoft.
- Experience in providing administrative services to members of management.
- Experience in providing administrative services in the field of finance.
- Experience in providing administrative services in the field of human resources.
- Experience in providing administrative services in the field of communications.
- Experience in providing administrative services in the field of procurement.
- Experience in providing administrative services in the field of program administration.
- Experience in providing administrative services in the field of information technology.
- Experience in providing administrative services in the legal field.
- Experience in providing client services.
- Experience in providing administrative services in federal, provincial, territorial or municipal judicial or quasi-judicial organization.
- Experience at the Immigration and Refugee Board of Canada (IRB).

Conditions of employment

Reliability Status security clearance

- Be available to work a flexible schedule.
- Willingness and ability to work overtime.

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.