SENIOR TECHNICAL OFFICER

Duties

Be part of a statistical revolution. Join a world of opportunities.

Build your future with us. The future of our organization lies in the hands of bright, driven people. People like YOU.

Become a part of Statistics Canada's core mission: To serve Canada with data that matters - data that can make a difference. As part of our team, you can make a difference.

Do the following tasks pique your interest?

Provide technical client service to internal users at Statistics Canada related to collection applications and collection tools;
Provide support and assistance to users for collection infrastructure and collection application related issues;
Update documentation and checklists related to operational and troubleshooting procedures;
Test, install and configure collection applications or tools for various data collection modes at Statistics Canada;
Monitor, exchange information and serve as liaison for routine case resolution processes;
Identify, diagnose and resolve basic technical problems on the various infrastructure used by Statistics Canada collection modes.

Expand your knowledge, and help us grow our organization. Our work supports Canada's economy, environment, and social programs, and assists decision makers in formulating needed policies for our society and our economy.

Are you ready?

Work environment

The advantages of a strong workplace cannot be understated.

Diverse. Accommodating. Nurturing. Rewarding. For employees to reach their full potential, a workplace MUST be all of this. And ours is.

Statistics Canada's Recruitment and Development programs provide you with the tools you need to succeed. You will work with some of the best minds in the world, and they will be your mentors and coaches. You will learn leading-edge techniques and gain a stronger understanding of survey methods, systems and processes. Through this program, you will have a unique opportunity to:
- expand your existing knowledge and know-how
- explore your quantitative analysis capabilities
- strengthen your teamwork and project management skills
- propose innovative ideas and more.

We support talent. Let your talents and interests shine. And even discover and grow new ones. If you're looking for a place to build a career, you've found it!

Intent of the process

A pool of qualified candidates will be established from this process to staff identical or similar positions within Statistics Canada. These positions may be staffed with various tenures (Indeterminate, Specified Period, Acting, Deployment, Assignment or Secondment), with various language requirements (CBC/CBC or BBB/BBB) and various security requirements. Determinate appointments of successful candidates may be part of an externally funded (sunset) program. This means that the period of employment will not count in the calculation of the total amount of time required for indeterminate status pursuant to the Treasury Board Secretariat Term Employment Policy.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 3,500 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

WHEN APPLYING, YOU ARE REQUIRED TO PROVIDE YOUR RÉSUMÉ AND A COVER LETTER WHICH CLEARLY DEMONSTRATE HOW YOU MEET THE EDUCATION AND EXPERIENCE FACTORS LISTED IN THE ESSENTIAL QUALIFICATIONS. USING THE WORDING OF EACH EXPERIENCE AS A HEADER, WITH APPROXIMETELY 300 WORDS PER EXPERIENCE, DEMONSTRATE HOW YOU MEET EACH QUALIFICATION. PROVIDE CONCRETE EXAMPLES OF ACCOMPLISHMENTS THAT CLEARLY SUBSTANTIATE YOUR EXPERIENCE AS WELL AS WHERE AND WHEN YOU ACQUIRED THIS EXPERIENCE. It is important to demonstrate, breadth, depth and scope of your experience.

Essential -Education

A secondary school diploma

Degree equivalency

Essential - Experience

Experience providing technical support for electronic applications.
Experience providing client service on the telephone and via e-mail.
Experience in working in a team environment and assisting other team members.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

PLEASE CLEARLY DEMONSTRATE IN YOUR COVERING LETTER WHICH OF THE FOLLOWING ASSET QUALIFICATIONS YOU MEET, USING THE WORDING OF EACH EXPERIENCE ASSET CRITERIA AS A HEADER. WITH APROXIMATELY 300 WORDS PER ASSET, DEMONSTRATE HOW YOU MEET EACH QUALIFICATION. PLEASE PROVIDE CONCRETE EXAMPLES OF ACCOMPLISHMENTS THAT CLEARLY SUBSTANTIATE YOUR EXPERIENCE AS WELL AS WHERE AND WHEN YOU ACQUIRED THIS EXPERIENCE. It is important to demonstrate, breadth, depth and scope of your experience.

Assets- Experience:

Experience in supervising staff.
Experience in using a problem management system to document cases
Experience installing and configuring operating systems, and electronic applications using documented procedures.
Experience troubleshooting connectivity problems (FTP, HTTP, etc).
Experience troubleshooting encryption problems.
Experience providing support for Statistics Canada surveys or applications.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

Information on language requirements

Knowledge of 1 of the following 2 elements:

. web-based technologies, personal computing operating systems; or
. collection infrastructure, application and systems supported at Statistics Canada.

Knowledge of Help Desk practices and procedures.

Knowledge of software troubleshooting techniques.

Essential - Abilities & Skills

Ability to supervise staff
Ability to prioritize workload.
Ability to analyze client needs and propose solutions.
Ability to communicate effectively orally
Ability to communicate effectively in writing.

Essential - Personal Suitability

Effective Interpersonal Relationships
Initiative
Reliability
Judgment

The following may be applied / assessed at a later date (may be needed for the job)

Positions to staff may require some or all of the following:

Willingness to work overtime on short notice.
Willingness to work week-ends.
Willingness to work shift work as required
Willingness to work "on-call".
Hours of operation are normally from 6:00 a.m. up to 7:30 p.m. but candidates must be able to work up to 10:00 p.m. when required.

Other information

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be applied at any phase of the process.

Candidates will not be solicited for incomplete or possible missing information. Resume will only be used to validate information and not to find missing information.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Candidates must obtain the required pass mark for each qualification in order to be given further consideration in the selection process.

Written test(s) may be administered.

Interviews may be conducted.

Reference checks will be conducted.

Proof of education and your reference contact information must be submitted at the interview.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

All the information obtained throughout the selection process, from the time of application to close of the process, will be used to evaluate the candidates.

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.