Telecommunications Operator (Trainee)

Important messages

Screening for the OCC training positions occurs through testing. CritiCall is a computer program specifically designed to test the critical knowledge, skills and abilities necessary for success in the high‐stress dispatch environment.

Candidates who are qualified at the TCO-01 level and who are selected for the Telecommunications Operator Training Program will be appointed to a determinate (term) appointment at the TCO-01 group and level.

The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Only the TCO-01 Trainees who successfully complete the training program will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and police officer safety through the provision of information and assistance. Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year.

Telecommunications Operators perform a variety of duties which include the monitoring of police resources and systems with computer aided dispatch and monitoring systems. In addition, Telecommunications Operators respond to public requests for police assistance. In many instances,Telecommunications Operators are the first point of contact with people who call the RCMP.

Intent of the process

When you apply to this selection process, you are not applying for a specific job, but to a pool for future vacancies.

Should a PS be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on www.canada.ca/government-jobs.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary School Diploma or employer approved alternative

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication(oral & written)
Teamwork
Self-Control and composure

*Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)

*Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT)

*Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-MT (Audio))

*Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-MT)

*Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))

*Ability to use maps to for determining routes and locations. (Suburban-Rural Map Reading)

*Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))

*Ability to read and comprehend written passages. (Reading Comprehension)

*These qualifications will be assessed using the software, CritiCall. Each qualification is directly linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process. If you fail one of more of the test modules, there is a 90 day waiting period before you can rewrite the test. Applicants must re-apply if they fail the selection process in order to be retested

The following may be applied / assessed at a later date (may be needed for the job)

Additional spoken languages, other than French or English

Ability to type/keyboard at 43 words per minute. This qualifications will be assessed using the software, CritiCall.

Conditions of employment

Security Clearance: RCMP Enhanced Reliability Status

Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)

Ability and willingness to travel and testify in court of law

Ability and willingness to travel for mandatory operational training

Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing

Meets and maintains the medical profile standards established for the position

Meets and maintains any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations

Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time

Other information

1. A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

2. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

3. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

4. If you have been recently assessed on the same qualification for another position in the RCMP in Saskatchewan, that previous assessment may be used in this process.

5. Please note that if you apply on other processes with the RCMP in Saskatchewan, part and/or all of this assessment may be used for the assessment of the same qualifications.

6. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

7. Candidates must meet the essential qualifications to be appointed to a position.

8. Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

9. Candidates from outside the federal public service may be required to pay for all assessment, travel and relocation expenses.

10. The successful candidate will be required to provide original documentation of proof of Canadian Citizenship prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates.

11. This process involves a security interview and background investigation covering a minimum of your last 5 years of history including credit and financial verification. A criminal record check will be completed. Substance abuse is a factor that will be assessed.

12. Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line, please fax your application to 306-780-6690 (including an explanation).

13. Benefits of applying on line: Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time. Applicants can modify their application/resume at any time before the closing date indicated on the job advertisement. Applicants can verify the status of their applications at any time. Applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

14. A variety of assessment tools may be used.

15. Candidates will be required to submit a copy of his/her certification documentation. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

16. Testing/interviews will be conducted at the location of the employer's choice

17. Achieving a representative workforce has been identified as an organizational need in the merit criteria, and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are a member of the designated group specified in the merit criteria will be considered.

18. Must be willing and able to relocate to Regina, Saskatchewan.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.