Victim Services Officer

Duties

Delivery of information services to federally registered victims of crime according to legislated mandate of the CCRA; assess the eligibility of victims to receive information, interprets legislation pertaining to victims, provides information to members of the public regarding corrections and conditional release; and is a resource to CSC staff, victim service agencies and other members of the criminal justice system.

Work environment

Correctional Service of Canada (CSC), as part of the criminal justice system and respecting the rule of law, contributes to public safety by actively encouraging and assisting offenders to become lawabiding citizens, while exercising reasonable, safe, secure and humane control.

Intent of the process

A pool of qualified candidates may be established and may be used to fill similar vacancies of various tenures with Correctional Service of Canada in the Atlantic Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation with a degree or applied degree from a recognized post-secondary institution in a field related to human behaviour such as the social sciences, psychology or criminology, or an acceptable combination of education, training and/or experience related to the position.

Degree equivalency

EXPERIENCE

Experience providing needs focused client services and information or working in one or more of the following fields:

• Victim Services
• Crisis Intervention
• Emotional Support
• Needs Assessment
• Social Care Setting
• Community Work
• Counselling
• Court Preparation

Experience analyzing information, situations, and issues and finding solutions.

Experience in the use of computer software such as Microsoft Outlook, Word, Excel, and PowerPoint.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE

Experience liaising, collaborating and working in partnership with components of the criminal justice system or outside organizations providing support to victims.

Experience using the Offender Management System (OMS) and/or CRM Victim Applicat ion Module.

Experience in case management

Experience working with victims of crime

Experience with restorative justice.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
English Essential

Information on language requirements

KNOWLEDGE

Knowledge of the mission, priorities, mandate, and the role of the Correctional Service of Canada as it relates to public safety.

Knowledge of the Corrections and Conditional Release Act, the Canadian Victim Bill of Rights, and Commissioner Directives (CD) 784, 785, and 786.

Knowledge of the role and responsibilities of government and external organizations involved in assisting victims of crime.

ABILITIES

Ability to plan, organize and prioritize work.

Ability to work under pressure and maintain composure in high stress situations and environments.

Ability to engage effectively with clients and stakeholders.

Ability to communicate effectively orally Ability to communicate effectively in writing.

PERSONAL SUITABILITY

Effective Interpersonal Skills
Initiative
Judgment
Adaptability
Resilience
Attention to Detail

The following may be applied / assessed at a later date (may be needed for the job)

ABILITY

Ability to prepare and deliver presentations.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS

Willingness and ability to occasionally travel within region and outside region

Willingness and ability to occasionally work on evenings and/or weekends.

Conditions of employment

Security Clearance: Reliability Status

Agreement to work in a high stress environment and be exposed to sensitive and unsettling information and situations in providing victim services to members of the public.

Other information

Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of email). Should your email address change during the process, it is your responsibility to inform us.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience) for the initial screening through answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities.

Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume.

Failure to provide the above information in the format required may result in your application being rejected from the process.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.