Early Resolution Officer

Important messages

IMPORTANT
PLEASE NOTE THAT IF YOU HAVE ALREADY SUBMITTED YOUR APPLICATION FOR PROCESS 2017-CSD-EA-NB-17904, YOU DO NOT HAVE TO RE-APPLY TO THIS PROCESS.

Please note that this selection process is being run simultaneously with internal process 2017-CSD-IA-NB-17903. The essential qualifications, the assets, the pre-screening requirements and the assessment tools will be the same for each process. If you are applying for both PM-02 processes (internal and external), you will be evaluated only once for qualifications listed in the ads and your assessment results will count for both processes respectively.

INSTRUCTIONS TO CANDIDATES

When recording your examples via questions that you will have to answer through this application, be sure that you:

Provide concrete, specific examples of actions that speak directly to the experience sought.

Please note that it is not sufficient to mention that you have the required qualifications, or to list your current or past responsibilities. Please use concrete examples of how you meet theses qualifications.

Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviors expected for each qualification.

Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.

Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying "I work well within a team...." you can say "I worked well with a team when....").

Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.

Each example must include when the example took place (FROM month-year TO month-year), background of each situation, what you did, how you did it, what your role was in the situation.

Duties

Provides general advice and guidance to the public, federally regulated workers and employers , on matters relating to the Labour Program.

Informs and counsels employers on their obligations under Part II and Part III of the Canada Labour Code.

Determines the relevance of attempting an early intervention; conducts research, collects and determines relevant background information on cases in support of Labour Affairs Officers' formal interventions.

Provides support in the development and implementation of education and awareness programs to facilitate the clients' compliance to legislation; recommends changes to improve clients' commitment to their responsibilities for applying sound safety practices.

Assists the general public and Labour Program clientele in obtaining information and directs them to the appropriate service agencies and/or provides material, as required.

Intent of the process

The intent of this process is to create a pool of qualified candidates which could be used to staff future positions in Moncton (NB), Dartmouth (NS), Charlottetown (PEI) or St. John’s (NF) within Employment and Social Development Canada (ESDC) Labour Program.

This pool could also be used to staff similar positions with various tenures and/or various security requirements within the Department of Employment and Social Development Canada across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of a post-secondary program from a recognized educational institution OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

EX1- Experience* in providing services to clients, including obtaining and providing information, explanation or clarification.

EX2- Experience* in researching and analysing information, developing options and recommendations.

EX3- Experience in the use of the MS Office Suite software in a work environment (Outlook, Word, and Excel).

*Experience refers to the breadth and depth of the experience acquired (demonstrated by the performance of diverse and associated duties) full-time for a minimum of one (1) year within the last (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION

AEd- Successful completion of a post-secondary program from a recognized educational institution in a field related to the position to be staffed(e.g.: Occupational Health and Safety, Occupational Health, Ergonomics, Business, etc.)

Degree equivalency

EXPERIENCE:

AE1- Experience conveying information to federally regulated employees and employers on matters related to the Canada Labour Code, Part II or Part III.

AE2- Experience applying and interpreting policies, and/or procedures, and/or legislation, using a database or Web-based applications.

AE3- Experience working in collaboration with other institutions, such as federal, provincial and municipal government.

AE4- Experience to make presentations or provide information sessions for groups of people up to large audience.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Moncton, NB - BIlingual Imperative BBC/BBC
Dartmouth, NS - English Essential
St-John's, NL - English Essential
Charlottetown, PE - English Essential

Information on language requirements

ABILITIES:

A1- Ability to interpret, analyze and summarize various documents (i.e. legislation, policies, guidelines, etc.)
A2- Ability to conduct research for decision making, legislative interpretation or reporting purposes.
A3- Ability to deliver presentations.
A4- Ability to provide guidance and advice.
A5- Ability to communicate effectively orally.
A6- Ability to communicate effectively in writing.

PERSONAL SUITABILITY:

PS1- Client Service
PS2- Interpersonal Relationships
PS3- Judgement
PS4- Thoroughness
PS5- Reliability
PS6- Behavioural Flexibility
PS7- Commitment to Learning

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

KNOWLEDGE:

AK1- Knowledge of the Labour Program's activities and mandate.
AK2- Knowledge of the Canada Labour Code, Part II (Occupational Health and Safety).
AK3- Knowledge of the Canada Labour Code, Part III (Labour Standards).

OPERATIONAL REQUIREMENTS:

Availability, willingness and ability to work overtime, as required.
The candidate must be willing and available to travel on occasion

Conditions of employment

Reliability Status security clearance

Requirement for occasional travel to various locations within Canada (including remote locations).

Other information

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Applications submitted by email will not be accepted. You must apply on-line through www.jobs.gc.ca.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The essential qualifications and additional qualifications may be assessed using various methods of evaluation including, but not limited to, interviews, written exams, PSC tests, reference checking, simulation exercises, and role plays.Asset education and/or experience qualifications could be invoked at the time of screening.

You will be asked to provide proof of your education credentials. Please be ready to provide this information when requested.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Candidates who have valid second language evaluation (SLE) results are to provide proof of their test results. Candidates who do not have their results, they might be tested later on the process.

The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants must meet each essential qualification to be appointed to the position. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

All information obtained throughout the selection process, from the time of application to close of process, could be used to evaluate the candidates.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

It is your responsibility to check your e-mail regularly to ensure that you do not miss out on any opportunities. Failure to respond within the appropriate timeframe will result in your withdrawal.

If special circumstances prevent you from having access to your e-mail, please contact the HR contact noted above.

When the appointment process is finalized, the Notice of Consideration and the Notification of Appointment or Proposal of Appointment, or the Information Regarding Acting Appointment, will be posted on jobs.gc.ca site. It is candidates' responsibility to check for notifications on the jobs.gc.ca site.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.