PROGRAM AND SERVICE DELIVERY CLERK

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

A referral of candidates will be forwarded to the Assessment Board on Monday April 30, 2018 at 10:00am MDT. If you wish to have your application included in this referral, please ensure your application is submitted prior to the aforementioned date and time. Please note, this does not mean that the job advertisement will close on this date, but instead serves as a notification that assessment will begin for those candidates who have completed and submitted an application prior to April 30, 2018.

Applicants who meet the essential qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Please note this inventory will ONLY be used to staff Term positions at Integrity Services Branch in Edmonton, AB. Applicants are encouraged to apply ONLY if they are willing and able to work in or relocate to Edmonton, AB.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes) and may be required to pay for their own relocation expenses.

Duties

-Analyze and validate data and/or documentation for accuracy, completeness and compliance
-Adjudicate computer post audits
-Forward enquiries to appropriate person
-Provide general information to staff, clients and the public
-Respond to telephone, in-person or electronic enquiries
-Send and receive messages and documents
-Sort and file documents according to established filing systems

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma

Degree equivalency

Experience:

Experience in using technology (e.g. e-mail, Internet or word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual Imperative CBC/CBC

Information on language requirements

Abilities and Personal Suitability:

-Communication (oral)
-Communication (written)
-Thinking Skills
-Verification and Accuracy
-Working with Others
-Client Focus
-Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:

Education:

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)

Degree equivalency

Experience:

Experience in verifying and authenticating information

Experience in working in a high-volume client service environment

Abilities:

-Applying Principles and Procedures
-Diagnostic Information Gathering

Personal Suitability:

-Initiative
-Positive Attitude

Organizational Needs:

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Operational Requirements:

Willing and able to work overtime as required

Conditions of employment

Conditions of Employment:

Reliability Status

Willing and able to travel for training purposes

Other information

Candidates invited to the assessment stage will be required to provide proof of their education credentials, i.e., their degree or official transcript. Failure to do so may result in you not being considered further in the selection process.

Please note that all communication (email, phone conversations, etc.) could be used in the assessment process.

An interview may be administered.

A test may be administered.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

WAITING PERIOD FOR REASSESSMENT: The retest period for assessment as a Program and Service Delivery Clerk is 180 days from the date of elimination at either the written exam or interview/reference stage of the process. If you submit an application before the retest period has elapsed, your application will not be considered.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.