LAN Help Desk Technician

Important messages

The Courts Administration Service (CAS) provides services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada.

The CAS’s mission is to provide timely and accurate registry, judicial and corporate services to the four superior courts and to their clients in the most innovative and effective manner, while promoting a healthy workplace and encouraging employees’ ongoing contribution to service delivery excellence.

Join our team in a work environment that fosters creativity and new ideas to improve our business practices and the quality of our services.

*Supporting the delivery of justice for all Canadians*

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ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.

1. Applicants who apply to this selection process must include in their application a valid email address and make sure this address is functional at all times and accepts messages from unknown users.

2. You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities; rather, you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

3. If you do not fully complete the screening questions as instructed, you may be screened out.

4. A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

5. Asset qualifications may be applied in this selection process.

6. Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

7. Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

8. Please provide the contact information (including a valid email address) for two recent (within the past 2 years) references. One of them should be a current manager/supervisor.

Duties

Provision of services for Local Area Network and Personal Computer in support of Courts Administration Service employees.

Intent of the process

A pool of prequalified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various bilingual linguistic profiles and security requirements within the Courts Administration Service.

Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or acceptable combination* of education, training and/or experience.

Notes:
Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

At the manager's discretion, an acceptable combination of education, training and/or experience* may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

*An “acceptable combination of education, training and/or experience” is defined as a degree or college diploma in another field and a minimum of 3 years of recent and relevant IM/IT work experience.

Degree equivalency

Experience installing, configuring, maintaining, and troubleshooting of personal computers, laptops, peripherals and software in a Windows-based network environment.

Experience in planning, documenting, prioritizing and coordinating client/business IT requirements.

Experience using IT Services Management tools (ticketing systems, remote assistance tools).

Experience configuring and troubleshooting Microsoft Windows 7 and Office 2010.

Experience providing accounts administration in a Windows Active Directory environment.

Experience providing technical advice and guidance to users with varying degrees of computer.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Ability to communicate effectively orally.
Ability to communicate effectively in writing.

Client service-oriented
Effective interpersonal skills
Judgment
Initiative
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Experience working with Polycom Video Conferencing equipment.

Experience working with Polycom Real Presence Resource Manager.

Experience installing, configuring, maintaining, and troubleshooting personal handheld devices such as Blackberry, iOS and Android.

Willing and able to work overtime on short notice.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.